Went there yesterday despite the reviews. I always go to Gravitate Smoke Shop which is an INCREDIBLE shop. Anyway, stopped in & asked if they had my Insta Bar. The guy said they didn’t, but had one similar called, “Pod King” so I bought it. He asked me to try it before leaving so I did & the pull was SUPER hard. Could barely get anything out of it. He then took my vape, cleaned it off with his shirt and right before taking a drag, asked if it was okay. I stopped him and asked if he had a wrap to put around before trying it & he said no. I said I wasn’t comfortable with him putting his mouth on my vape (HELLO Covid, cold and flu, germs, I don’t even know you!) to which he then said if I didn’t let him try it, there’s not much he can do. I asked if I could exchange for another brand and he refused. He offered me the same brand and another vape which had the same issue. I left very upset & drove to Gravitate. Luckily they had one there and it WORKED. They are selling broken vapes and not refunding or allowing you to get one of equal value. Horrible shop, horrible customer service & I do NOT recommend them. I will be happy when I get my $22 back.

Papers had glitter all over them. Completely unusable. Waste of $11.

MJ is hands down one of the best people you’ll meet at any smoke shop. Super knowledgeable, friendly, and always willing to go the extra mile to make sure you get exactly what you’re looking for. Whether it’s explaining products, recommending new items, or just giving great customer service, MJ makes the whole experience easy and enjoyable. Definitely the kind of person that makes you want to keep coming back.

Taken away by the customer service. Mind you I didn’t know what I could get because of the constant law changes. But man this short brunette with brown eyes just got me in and out so fast I had time to get lunch on my break AFTER getting a new vape. Nice to find a place that knows what you want more than YOU do. Would highly recommend.

Never in my life have I been shaken down for trying to buy a vape. If you're brown don't go here or you'll get asked 20 questions and denied sale