Been going to this place for a while now since its on my way to work but today was my first negative experience girl inside had the doors locked because she was mopping I get it's a safety issue but I feel like she was purposely taking her sweet time doing it and she could of at least taken care of the 2 people standing outside she needs to learn customer service
Reviews
0 stars honestly, the young curly haired guy was awkward and barley even said hello, knew ZERO customer service and didnt ID either
They have the vapes I smoke (Digiflavor BRK) so that's worth 3+ stars alone. The only issue I had was my 1st visit. I've gone here 4 or 5 times in the past 2 months, but at my 1st visit, I was told I'd get a discount if I bought x amount of vapes, so I did that, plus some, and didn't get the discount. I would've bought the x amount anyway, but I bought more because of this offered discount. It really annoyed me. Still does. The vapes here are $20 - $30 & are much more expensive than they are at Cloud Vapor in the mall ($12 - $15), but I justify it because it's close to my house & the mall has had issues stocking my brand/ flavor of vapes. That said, it's super annoying that they also request tips... The vapes are priced high here AND they want more money for doing their job.... I definitely didn't tip at the 1st visit. I spent hundreds of dollars. I've tipped each time since, but I'm not really sure why.. I guess if the person is nice & if they actually give the discount they promise, I suppose that's worth a dollar, but this is just a regular store where employees need to help customers anyway, so I'm baffled by the tip jar on the counter & the tip request when you pay using a card. It feels dirty. Imagine if every store started doing this across the country. It's enraging to ask for a tip to do your job that you're already paid hourly for, and most likely the hourly pay is above minimum wage, but either way, tips are specific to the service industry. A smoke shop is not in the service industry. You have a product. I pay for that product. There's no waitress waiting on me, hand & foot & there's no driver picking up and delivering to my house. I'm driving to the shop & paying an hourly employee to grab something off a shelf, ring it up, & collect my payment. Other than those few issues; not getting promised discount, overpriced product, tip jar/tip request when using card, this place is great. Everyone is friendly enough. I had a guy help me today & he was the nicest so far, but the last woman that helped me was pretty cool too. It's very close to my house & they seem to always be open. That all outweighs the negatives.
I LOVE WALKING INTO THIS SMOKE SHOP AND SEEING ALL THE NICE,AND FRIENDLY HELPFUL PPL WHO WORK THERE.BUT MY FAVORITE,AND THE REASON I GO EVEN MORE OFTEN IS BECAUSE I REALLY LIKE GLORIA S AMAZING CUSTOMER SERVICE ❤️
24hrs door will have "be back soon' and the inner door will have a note asking to "ring the bell. " Customer service was prompt and very quick, all smiles and polite.
Havana Tobacco & Vape
1710 W Ajo Wy, Tucson, AZ 85713





