honestly, still in shock a week later over what happened. i had went into the store approx 3 weeks prior and made a purchase. two vapes. what i also buy. after i paid the cashier told me she overcharged me by 5 dollars. asked if i wanted a soda from the cooler or to buy something else. i said no, can you just write down my name and next time i come in for what i purchase i can just have the 5 taken off. okay, no problem. welllllll. the indian man with the round black glasses had other things to say when i went back. it was 3 weeks later. since my vapes last me that long. extremely rude to me. raised his voice at me multiple times. asked for proof of how much i spent by seeing my debit card transaction, asked what i had bought. what company it was. all things i provided to him. he absolutely did not want to take 5 dollars off. the overcharge previously was no fault of mine, it was of the business employee. i was not upset about it in any way until this man who i have been told is the owner, treated me this way. i asked him more than once if he could just call the employee and ask her for proof since he obviously didn't believe me. he said no, i am the manager, i am in charge. before it was over he told me i should be coming back to fix this at the same time of day-i did. when she was working-i said i do not have her schedule. not to mention he just told me he was the manager and he was in charge. very rudely might i add. he finally put 5 dollars on the counter. i told him i still needed to pay for what i needed that day. he then starts back the argument and starts talking about a google review. i was very confused. he then asks if i posted a google review on the business, because someone had, without a name, and it was over 5 dollars. i told him i have never posted a google review in my life. he shakes his head at me. at this point im past done. i picked up my vape i had brought in with me and my debit card and said you know what just forget it and walked out the door. he was yelling at me about the 5 dollars i left behind as i walked out. i have been going to this station since i was probably 20 or so. i am now 38. never again as long as that man is there will i go back. he needs a lesson or two in customer service for one, and he was basically calling me a liar. zero use for him or his business. so, hope he's pleased that i really have now wrote a google review on how crappy of service he gave to a long time and honest customer.
Reviews
Rude at drive thru. Staring at me like a crazy person whilst I try to be polite. Does she think I'm going to steal something while I'm at the drive thru? Ridiculous. These people aren't like us. They aren't Southern and they don't understand hospitality. You're not the people I want to buy from. We have nothing in common.
I have been a customer here multiple times and absolutely love their merchandise... However today I went in and purchased a piece I really wanted and it was the only one of the color I got. I got in the car and my daughter was pulling out and I took the sticker off and it was chipped I told my daughter to go around the block cause we pulled out on the side road so I could take it in and let them know it was chipped I didn't even want to exchange it and when I told the young man working in there that I took the sticker off and it was chipped he said no it wasn't and argued with me even though in front of another customer I told him no it was chipped but I don't want a different one he was rude and called me a liar. I am a firefighter and a first responder and a very nice person and he made me feel very hurt and downcast. The thing is I loved the people and the place until this incident which again I wasn't even trying to exchange it or get money back. Just letting him know that it had been damaged so they could check better.
Great service Friendly staff and quality products for low prices.
So friendly all the time !!! Look forward to shopping there 😁
Tobacco Station USA
203 Hwy 62 E, Mountain Home, AR 72653





