Great selection of uncommon coils! Friendly and knowledgeable staff. Highly recommended!!

The store workers are great, they really tried to help me. Lou, the owner of this shop, is a dirtbag. I came in trying to buy a Dabrite 2.2 that works with the Dabrite mobile app, I asked it this was the latest version of Dabrite and the shopkeepers mistakenly told me yes. I took it home and tested, it did not work with the app as it was version 2.0. I took the device back and dropped it off after speaking with shopkeepers. Lou told them that he would drop off the correct device Monday. I wait over the weekend and come in Tuesday to pick up the Dabrite 2.2. When I show up, I ask to test the device using the mobile app. They allow me to and it still does not work, the new unit is also version 2.0 instead of 2.2. I let him know that and leave my name and number for a callback, I do not collect the new unit and I leave the original old unit at the store. I receive a callback from Lou telling me that since I bought other things in the same transaction, I need to give him money for those extra things, as if Lou isn't able to simply pay me the value of the Dabrite via Zelle/cash/Apple Pay. After three visits and multiple phone calls, I was done. I explained I could go through credit chargeback, Lou got angry with me and said I would not succeed and that he has a streak of winning credit chargebacks. I told him there's a first time for everything, hung up the phone and promptly blocked him. I would not do business with someone to treats their customers like this. Lou currently has both devices and refuses to pay me back the $350 the unit costs despite him selling me the wrong unit both times. I am now going through credit charge back process which is tedious. Please protect yourself and refrain from doing business with this man, or at the very least, do not buy large items from him as he will refuse to return it despite his shopkeepers falsely advertising that it was the latest version. STAY AWAY. Edit: So it's word of mouth, I'll win.Thanks for the proof, I'll be sure to include this in my document submission as well. I specifically asked your employee, who admitted was new to employment, if this was "the latest version of the dabrite" and he confirmed it was. The first dabrite they tried to sell to me was out of the box, I've seen both the 2.2 and 2.0 versions brand new and theirs was unboxed and clearly used. They agreed to meet at 6 or 7pm but only if I were to pay them for the remaining items (another $100 or so that I already paid for - I'm only disputing the price of the dabrite in my credit dispute, why would I pay them for the other items??) because they could not do a partial refund. I did not originally recommend zelle - they did over the phone. "we have made every effort to resolve the situation fairy" is a load of garbage. They've put up road block after road block and wasted my time, money, and patience trying to wear me down and trick me into either giving up or giving them more money. I am not repsonsible for the loss of two items - I returned both to you in the condition they were given to me after you lied and told me the 2nd was the correct version. I will see you in small claims court if this proceeds. Have a nice day Lou. Edit#2: I won with my credit card company. Don't let this guy fleece you! Got my ~$400 back from this guy. Thanks Lou

I go to the Lou’s off of Lincoln about once a month. Every time I go in, they are just so cool and accommodating. There is a gentleman by the name of Key, he goes above and beyond customer service. Just blew me away by remembering what I like to purchase. Always a friendly smile and kind words.

great shop , they match puffcos website and stand behind there products . will be returning soon

I would give zero stars if I could. Lou's Smoke Shop on Sunset Blvd is hands down one of the worst experiences l've ever had at a business. The service is absolutely horrible-staff are rude, dismissive, and act like helping customers is a burden. Forget about basic courtesy; you'll be met with eye-rolls and attitude for simply asking questions. The ownership is no better. It's clear they don't care about customer experience, quality of products, or even running a respectable shop. Everything feels unprofessional and disorganized, and the way management allows their staff to treat people is appalling. There are plenty of other smoke shops in LA that actually value their customers-don't waste your time or money here.