When I first walked in to the shop I was very impressed with the look and feel. I was greeted by the owner Brandon who was extremely helpful and knowledgeable on the subject of vaping and e juices. Brandon and Ryan assisted me with finding the right liquid for my taste and needs, and they were both very patient with my picky taste buds. Just based on their customer service I will continue to go to this store for all my vaping needs. But that's not where it stops, the store is self transports you to an different Era and really makes you feel comfortable. Their menu is very extensive, and they know about every juice they have. Also the menu is leather bound which adds a very nice touch. They built and designed every part of the decor and that really adds to the experience. I would recommend this shop to anyone who is looking for a place which makes you feel like a friend and not a dollar sign. Keep up the good work guys!

Customer service is top notch! They listen to your needs and wants and help you decide which path is best for you instead of pressuring you to buying something! Their juices are amazing and exclusive! Been going here for so many years and the experience just keeps getting better and better!

This place is fantastic. Excellent in stock selection of mods, juices and accessories. Knowledgeable staff is always friendly and willing to help---whether that includes education, finding devices that best fit your needs, or sampling juice varieties. The online juice bulk sellers have taken over a huge portion of the market space, especially after california's vapor related bans and legislation. Highly recommend supporting your local vape shop during these turbulent times, and make sure they can continue serving the community in the future. :)

MY go to vapor shop. The juices they carry are the best tasting I have found. All the guys are always kind to me and very professional, not to mention very honest. Not the same experience at other " spots". to each their own I guess... but this shop has my support! They don't act cheap (which was mentioned in an earlier comment). They always change my cotton to try stuff on my mod, let me know of sales and have given me freebies too! They go out of their way to help me. love them!

I am blown away by the level of customer service here at Venice Vapor Lab! A friend and I came in on our lunch break looking to pick up some new juices. We were helped by a guy named Lucas, he was really professional and recommended juices to us based off of what we liked. He offered to change my cotton and got me set up with my new juice before I left. Hands down the best service I ever received at a vape spot. Highly recommended!