I ordered a hookah from Mob Hookah and was really disappointed with my experience. The hookah arrived chipped on one corner, even though I paid a high amount for shipping. I reached out to them multiple times by phone and email, but never received any response. The lack of communication and customer service is extremely frustrating, especially after spending good money on their product. I expected much better quality and support. Would not recommend based on my experience..I’ve been a permanent customer of Mob Hookah for a long time and have purchased multiple hookahs and parts from them in the past.

This is a must visit if you're looking for a hookah in LA and want to see what you're buying and get great advice. Allan offers exceptional customer service and goes above and beyond to make sure you're buying something you're happy with and that is personal to you. He even offered us to smoke some hookahs he prepared while we browse the shop. The hookahs are well made with almost all having stainless steel downstems which helps avoid rust issues when left with water in base. All hookahs have diffusers and come as complete sets with bowl, hose, and mouth piece. We bought the Pasha model. It has an incredible open draw, beautiful design, and smokes really clean. We added the diamond bowl which heats pretty well and comes with it's own heat management top. They also have all you need for hookah accessories, and all the supplies are super affordable, so you can buy everything and fire it up the same day. Thank you MobHookah and Allan.

I was looking for a hookah that I could use at my friend's b'day party, and saw this store online. I decided to drive by since it was close. I'd love to say that the "customer service" done by Allan, was just amazing. He told more abt the products and that led me to a better choice. I got what I wanted and it just worked perfectly for the party. I'll definitely come back sometime or recommend it to a friend!!

If you order something don’t expect it to come in the shipping time they provide. My bong somehow arrived in my city and then was sent to a different one, making my arrival time longer than what I paid for.

Great experience Alan really has great customer service. Products are better than in person that pictures. Drove hour and fourth min for it and it was well worth it.