I was a regular customer who developed friendly rapport with staff. After 1 year I was permanently banned by the owner because another customer reportedly saw me sitting on the couch and mistook me for the owner. When I said ‘he’s the owner and he can choose how he runs his business, I’ll just leave,’ he even felt the need to share his reasoning without asking for clarification on my end, the owner stated ‘I can’t have that people thinking you’re me.’ Would have been nice to ask how I felt but he clearly doesn’t care. 3 months prior, staff were reprimanded for allowing me—a disabled customer—to use the store’s decorative couches while waiting in line. The disconnect between having customer seating and punishing people for using it speaks volumes about the management philosophy. I was never rude, never caused problems, and spent $50 a week here. It would also appear other customers reviews complain about the owner for apparently the same attitude. He sounds like a great guy to work for, sorry to the employees who clearly deserve better from a manager. They keep rocks on the counter from all the times they’ve been “broken into” but now it’s clear that the owner just pisses off a lot of people. Former customer, never returning.

The biggest asset this place has is Chris. I look forward to seeing his smiling happy face every single time. Thank you for that.

Was coming about every three weeks. Usually very friendly service, decent prices for the area. Employees are always helpful ... not the best selection, but close to my house, yada yada. But after chatting with the owner/manager (wears his hat backwards), I found the gentleman had a bit of a mean streak - chip on his shoulder b/c IDKW - along with some wild ideas. It bugged me to a point where I no longer felt good about supporting Kraken's 'mission'. I feel a bit gut-punched. Sorry - just be kind to the people who support you, rather than questioning the work they may do, or organizations they may support.

DO NOT BUY HERE!!! Cody sold my roomate a salt nicotine device with only 0.7, 0.8, and 1.0 ohm resistant pods with FREEBASE juice. These guys don’t know what they’re even selling. When I mentioned this is the completely wrong set up he claims that “he just sells what people ask for” signaling he doesn’t even know what he’s selling. These guys just collect a check and don’t actually educate themselves on the vape industry!!! DO NOT BUY HERE

I can't even to express the BLESSING you guys were to me. I stumbled across this shop the other day. When I went in there, I fell in love with the set up and design. Like a fine boutique :) I was taken back by their prices IMMEDIATELY. During my time scoping their shelves for the lowest price or deal, I over heard the clerk talking to a customer. He explained how they source their products and how their employees are able to live with good wages. He explained some GREAT things happening for the employees of Kraken Abby's. That customer would make his purchase and leave. My turn to approach the counter. I almost couldn't speak because I was so ashamed that I couldn't afford to get my product and pay for this great cause. I explained that I was on a budget and used to paying a certain price. In all reality, I shouldn't have been in there to begin with. I had lost my job two months prior. The holiday seasons were rough. We got to talking and sharing stories. I felt a bond forming at this time. The clerk wasn't the clerk, but was actually the owner of the shop. His name is (Doc) and he and his wife are incredible nice people. He gave me a generous discount. I Made my purchase and we proceeded to swap stories and laugh. On my way out, I was gifted one more BLESSING 🙌. You have no idea what that meant to me during this dark time. You know what they say, A happy customer is a loyal customer 👏 Thank you Doc