I visited on the evening of May 31, 2026, and unfortunately had a very disappointing experience with one of the employees. The store itself was great, but the customer service we received was unacceptable. We were sold a product that did not work as advertised. When we returned to address the issue, the employee initially refused to provide a refund despite acknowledging the product’s problems. During the interaction, he laughed at our concerns and was dismissive of our attempts to resolve the matter professionally. Several other customers who witnessed the situation even commented that we should be given a refund and expressed concern that the employee’s actions appeared dishonest. It was only after we became more assertive about the situation that he finally agreed to issue the refund. I would recommend the store itself, but management should address the level of customer service provided by this employee. Customers deserve to be treated with respect and given accurate information about the products being sold. Overall, my experience with this employee was extremely disappointing. I remained respectful throughout the entire interaction and made every effort to resolve the issue calmly. We repeatedly asked questions about the product before purchasing it and relied on the information provided by the employee. Unfortunately, the information we were given turned out to be inaccurate, resulting in us being sold the wrong product. When we returned to request a refund or exchange, we continued to be respectful and simply asked for a reasonable solution. During the interaction, several other customers witnessed what was taking place and even expressed concern about how the situation was being handled, with some commenting that we should not be misled or taken advantage of. I find it surprising that my concerns are being dismissed as “petty” when I am simply a customer sharing a legitimate complaint about a negative experience. The issue was not minor—we were sold the wrong product after being given incorrect information by your employee. You were aware of the situation and acknowledged that the wrong product had been provided. We all heard the conversation you had with the employee regarding the matter. Despite this, instead of addressing the issue professionally, our concerns were minimized and disregarded. As customers, we expected honesty, professionalism, and a reasonable effort to correct a mistake that was made by your staff. Instead, we were left feeling ignored and blamed for a situation that was not of our making. We came into the store seeking a refund or exchange for a product that was misrepresented to us, not to create a conflict. I have a complete recording of the interaction, which clearly shows that I remained respectful while attempting to resolve the matter. The video also provides full context regarding the employee’s conduct and the manner in which our concerns were addressed. I encourage you to review the recording before making any conclusions about the incident. If the store chooses to pursue any legal action or make allegations against us, we are prepared to respond through legal counsel. We have preserved all relevant evidence, including the full recording of the incident, and are confident that it accurately reflects what occurred.

Be sure to check the price of what you getting, 2 of theses goes for 10$ and they charged me 17$ for one, dont let theses scamers scam you out of your money

If you look up “cigar stores” this place will pop up. They have plenty of hookah and vapes and raw but if your looking for cigars don’t let the search results fool you. Don’t even bother getting off the highway keep going to a real cigar store.

Really great prices! Very friendly staff! This place is a must go

This place says they open at 10 o’clock but they are never open at 10 if you can’t open up on time maybe you should open at a later time!!!!