Horrible customer service. The owner was very problematic and not understanding at all. Even when I explained that I wasn’t trying to exchange the hookah vape I purchased, he still wasn’t welcoming or willing to listen. The staff’s energy was also completely off. I would never recommend anyone to go there.
Reviews
They have one wall filled with a reasonable selection of water pipes, hookahs, glassware, preparation accessories, lighters and snacks. They have cigars displayed along most of the opposite wall, open for inspection in their humidified cabinets. Decent selection including some Espinosas, 601 (La Bomba!), some regular premiums like Perdomo, AJ Fernandez brands, Arturo Fuente, CAOs, R y J, a few Rocky Patel's, My Father/Pepins and a lot of boutique brands (Caldwell, JFR) as well as flavored-infused cigars (Tatiana, Java). Strangely, kept in the dark recess of their "Lounge," is where they keep their Padrons. The "Lounge" has little light, no entertainment, a lot of merchandise on the floor and few comfortable ashtray-equipped seats. The woman minding the store was adorable, friendly and knew only about vaping and glassware. She was useless with cigars. This is the closest cigar seller to my home, except Publix's small selection of premium handmades.
They have an excellent selection and the guy working there gave me a discount. If you want cigars, this is the place! Disclaimer: when I went there was construction being done, so it looked like they were closed, but they are open!
absolutely love coming in and seeing berto! such a laod back professional young man. love the selection and aesthetic.
Went during business hours. Doors were locked assuming they took an early lunch or maybe something came up or didn't show up...nevertheless wasn't able to check it out.
VIP Cigar Lounge & Smoke Shop
18160 NW 2nd Ave, Miami Gardens, FL 33169





