Wow! Justin rocks! Not only is he very nice, knowledgeable, and obviously quite clever, but he went out of his way to help me find an object for which I've been searching for a long time. I always especially appreciate someone who goes to extra levels to help a customer. He is a credit to his company. Signed, Old Age

This place has a great selection of glassware, vapes, etc. I visit the store about once every three months. I have spent hundreds of dollars here. Then, why one star? I have constantly been discriminated and harassed by the employees. I've been followed and watched. I've been made to feel unwelcome. As if I stumbled into the wrong place. I've encountered passive aggressive comments and gestures. Its about 90% of the time, by different employees. After my last visit which actually had me leaving the store regretting that I gave them my money. I decided to write my first online review, just as a warning to others. If you're a person of color, find a better option.

Why can't I give this place 0 stars? The customer service I received was terrible. The "sales person" literally cut me off after I was trying to explain to him what exactly I was looking for and what I needed. He told me he really didn't need to hear "all of that"! RUDE RUDE RUDE! As I was walking out the store, the guy behind the counter began to laugh. I felt that I was discriminated against just like the other young adults (and AA people) said in their comments. I thought the whole part of customer service was to service the customer. Just know I will NEVER be back and I WILL spread the word! Besides, if I had to sell e-ciggs all day for minimum wage I would probably be mad too. DO NOT SPEND YOUR MONEY HERE!

I recommended a friend to purchase a product ( herb) in his neighborhood this evening and much to my dismay he tells me of his piss poor service he received . Not only did he get this so called service in store but on the follow up phone call to reassure his purchase was what he requested. Please rest assure that I will never recommend your shop again . Blue Rat will continue to be his place where he is welcomed with a smile and " hello " . .!!

My experience wasn't as bad as some, but the owner did flat out tell me "no one" wants that when I asked about a product, which would have been fine if worded more thoughtfully. He was just flat out rude when I asked about another product I considered a standard tobacco. The staff was acceptable to above average both times I visited.