I live in the area and have been coming to xHale Smoke Shop on Cheshire Bridge for years to purchase my incense and other items. Unfortunately, the last three visits—including today—have been the worst customer service experiences I’ve had. I’m not expecting five-star service, but I do expect basic courtesy and respect as a paying customer. On each of these visits, the same employee has insisted that I st Pplep aside and allow other customers to check out before me, even though I was already waiting. Today was the final straw. When I told him that I would be taking my business elsewhere, his response was simply, “Good.” That level of disrespect is completely unacceptable. As someone with over 30 years of customer service experience, I can confidently say that this is not how customers should be treated. I will never set foot in this store again, and I strongly suggest management hire employees who understand the fundamentals of customer service and how to treat loyal customers.

There are lots of smoke shops around. I suggest you choose another one. I came in tonight for vape juice and a few other things and the service was awful. The guy that got our stuff was not helpful at all and was literally scrolling on his phone during the entire interaction… like seriously? We asked to see a glass piece and he just walked off with it after getting it out of the case. We had to stop him and ask him again to look at it. We decided to buy and when we left we realized that the dude didn’t wrap our glass at all. What is going on here?? Super weird, incompetent, and unwelcoming vibe with the staff here. It’s a shame because when we lived in this area in the past we came to this shop all the time and the service was awesome. That’s clearly not the same anymore and we will never go back to this location. We love Xhale City but this location has problems.

Upon entering the store, I was greeted by a staff member with a noticeable attitude. Despite my attempt to make a purchase, he refused to assist me. I understand that working on Sundays may not be ideal, but as a customer, I expect a certain level of service. Unfortunately, the staff member prioritized a personal phone call over attending to my needs, leading me to take my business elsewhere. As a frequent customer, I was disappointed to be treated with disrespect and will consider alternative options in the future.

Of the many times and most of the time somebody throws a sign on the door is saying they’re closed for 15 minutes or 20 even 30 and 45 minutes and they never come back. Don’t waste your time waiting. If you see the sign that means whoever is in there doesn’t plan on coming back. Good luck.

Pissed off rn. I opted into text messages and received a text on Friday saying vapes were BOGO this weekend but apparently it was only for Saturday. My flavor was all sold out so I will be taking my money to Blue Rat from now on because I don't appreciate false advertising and I don't play about customer loyalty either. I came in this weekend and I should've gotten buy one get one free vapes AS ADVERTISED. Also opted out of their crappy text marketing.