Sebastian is tte GOAT !!! I had a product issue that the business could not assist with due to policy , Sebastian went above and beyond to get me what I needed to get resolve with a manufacturer. His patience with finding a solution to my problem was handled so eloquently I have nothing but huge amounts of respect for the businesses management team . Sebastian needs a raise and a promotion.. Bear Smoke is the only place I can say I have had full customer satisfaction every single time . The customer service industry would be a more desirable place if more approach situations in the way Sebastian did . He heard us out and went into problem solving mode . If I could give more stars I would . This entire team is amazing but this experience was top tier. Thank you team for your support.

S/O to Payton and Sebastian for assisting me! We were visiting for a wedding and needed a quick stop. I had many questions but they were patient enough to answer. They have a Wiiiiiide variety!Thank you for your kindness and help!

I’ve been a consistent customer at this shop for over 2 years now. Everybody there is always so helpful, but today I spoke with Dustin and he was very informative and really took the time to educate me on the product I was buying. He literally had the answers to every question I had. Anything Dustin recommends to you, get it :)

My father went into Bear Smoke Shop in Dawsonville to buy products. He does not speak English fluently, so he called me so I could translate for him over the phone, which is something we have done many times in other stores without any issue. I was on the phone with him during the interaction and personally heard everything. Before he could even explain, an employee (tall, thin, long hair) immediately interrupted him and sternly said, “Sir, sir, sir, you cannot talk about products here. I cannot make the sale. Step out.” The interaction was unnecessarily aggressive and completely unwarranted. The employee made assumptions about what my father was saying instead of simply asking or trying to understand the situation. My father was left confused and embarrassed while just trying to communicate and make a legal purchase. Basic patience and respect should be the minimum in customer service, especially when someone is clearly dealing with a language barrier. This experience was rude, unwelcoming, and very off-putting. I will not be returning and will not recommend this shop to others.

Great smoke shop... huge inventory and knowledgeable staff. Sebastian is an absolute gem of a human being!!! So welcoming and friendly. Amazing customer service!!!