I am a loyal customer here and this morning went here to purchase a scale and I literally live 2 mins from this store. Got home to use my scale and it doesn’t work. So it was literally 7 mins from when I purchased it and called back to let them know it doesn’t work and asked if I can exchange it. I told her I just left and she also said she remembered me but couldn’t exchange my scale. Yes i understand your policy of no exchanges from what she said but if your going to have a policy like that you need to guarantee that the product that you sell is working. My daughter and I comes to this store almost daily. I didn’t ask for my money back I just ask to exchange it. That is DEFINITELY not good customer service when you and your daughter spend money in this store daily. And yall have lost 2 loyal customer for not wanting to exchange an item that I purchased from this store not even 7 mins later to find out it’s not working.

My experience today was absolutely wonderful!! I was greeted with warmth and kindness from your employee “ Hope”! She helped well and beyond what I expected and I’m truly grateful for her time and effort to make the sale easy. I would only come back for her and this store because of her. Such an amazing person!!

I just left this location. I patronize this store at least 3 times a week. To get to the point I was in the store Saturday evening and their system was down due to bad weather. I was offered a discount on my next visit so I decided to stop by today. I told the employee that was working about it and she just acted like I was lying and had an attitude about it. It was a white girl with rainbow color hair. No worries I will take my business elsewhere. I could have paid without a discount.

Very aggressive about their ID policy. It’s totally fine and understandable that they ask for ID as most products are legally age restricted. However, on my visit I was refused service because I recently renewed my license and had the temp. Paper license (which literally says it’s a temporary government ID) AND my mobile digital license on my phone which both the police and TSA accept.. makes zero sense. You create a disgruntled customer and you lose out on income. And mind you, it’s not just this store. It’s all their stores. Also, they literally make you leave the store because you don’t have your physical plastic license, AND THEN when my husband who did have his plastic license tried to pay with my card, they refused him service because it wasn’t his first name on the card… jeez, I cannot imagine the amount of Money this franchise has lost over these policies especially In a very competitive world with a vape store on every corner these days! Good luck guys!

Love this store and the worker guy Josh is amazing he help me get exactly what I needed. And he knows his products very well.. I will be a big return shopper!!