Five stars all the way! Logan and Emalee at the Cobb Parkway location absolutely crushed it! It's rare to find a team that is both incredibly professional and genuinely welcoming, but they nailed it. If you're heading to this location, definitely ask for them—they'll take amazing care of you!

You would have a hard time finding a better place than Xhale! Customer Service, the best; Selection & Variety of products, name it, they have it or will get it for you; Awesome shopping experience, new store (same location) has plenty of room for you to browse thier myriad of products! What they DON'T HAVE are high prices, price hikes, or price gouging! Sweet! There's a store, not naming names, but I swear, every month like clockwork, without fail, price increases! Not a few cents but a few dollars across the board! You won't be wasting your time at Xhale or money.

I shop at this location regularly, and I want to be clear that the employees here have always been kind, helpful, and professional. Especially the guy with the long hair, And extremely knowledgeable female, who works on Sunday mornings are my favorite. My issue is specifically with an interaction I recently had involving someone who identified himself as a recruiting director. While checking out, I was repeatedly questioned about where I used to work, who my manager was, and other employment-related details during what should have been a normal retail interaction. The questioning became extremely uncomfortable and felt unnecessarily invasive, especially as a paying customer simply trying to make a purchase. I once again feel targeted for a second time by an employee with this company. As a former employee I didn’t think that is what this company stood for. Shortly afterward, my old employee discount was removed, which honestly is fine and understandable after this amount of time. The issue is not the discount itself it was the uncomfortable and overly personal interaction surrounding it. It felt vengeful and after such a negative working experience I’m not sure that I’m surprised. There are people who get neighbor discounts and other discounts just for being frequent customers. Customers should not feel interrogated while making a purchase. Again, the regular staff at this location have always treated me well. This review is specifically about that experience with the reacting director.

Don’t buy here. They don’t back their products. Second time in a month that I bought disposable vapes here and one was dead on arrival. They wouldn’t replace it cause it was over 24 hours when the guy told me before 48 hours. Go to a smaller shop where they will at least stand behind their products! UPDATE: The business responded asking for more information via email. I have sent multiple emails and they ignore them. Obviously just trying to save face. Very unprofessional 🤦‍♂️

Upset because I bought a dispo, mellow fellow, and after a day and a half went dead and will not charge, I’ve tried everything, I called the store and they said after 24 hours it’s not their problem, just warning anyone it’s a risky place to buy from if that’s the case because how am I supposed to know it wouldn’t charge..? Didn’t offer refund or exchange and it’s still full…