I frequent here any time I need anything and Lex has been super cool. Decent prices via the Kado and other fluid brands. Coastal Clouds/Sad Boy juices in all kinds of flavors.

I come here all the time … a little before 9 pm on September 5th I come into the store … no greeting .. no big deal, I get it since 2 other guest were present. I go over to the cooler as always to get my drinks and I notice that one is out of stock so I make a phone call to see what the flavor will be . I already had 2 drinks in my hand , I came to get a total of 4. … long story short he goes to tell me that I can’t purchase my items until he can identify who I was on MY phone with . … DonI have to drive a little further now ? Yes but it’s fine bc I’ll rather give my money and business to a more worthy location.

🛑🛑🚧 CAUTION 🚧🛑🛑 OPEN YOUR VAPES BEFORE YOU LEAVE THE STORE !!!! I have been buying my disposable vapes from here for some time now. I went in a week ago, bought a vape because I was going out of town and didn't open it until I was already in another state. When I opened the box, there was an opened vape in the wrapper and it was not the kind of vape that I bought !!! So upon returning home, I stopped by the store and explained what had happened and the employee straight out told me, that there was nothing he could do !! Even tho it was NOT what should have been in the box, nor the fact that it was already open.....I was stuck with something that I purchased that wasn't really what I purchased !!! If it would have been something that I just didn't like the taste of, I could understand them not exchanging it, but it WASN'T WHAT I BOUGHT....it was something completely different !!!!! So I urge anyone that buys anything from here.....OPEN YOUR PRODUCTS BEFORE YOU LEAVE THE STORE !!! MAKE SURE YOU ARE GETTING WHAT YOU'RE PAYING FOR !!!!! 🛑🛑🚧🚧🚧🚧🚧🚧🛑🛑

My boyfriend and I used to frequent this vape shop years ago, and it was one of our favorite vape shops to go to. The staff was always friendly, helpful, and made you feel like family the moment you walked through the door. Unfortunately, over the last couple of years, I’ve heard more and more people say the customer service has really gone downhill because of rude and unprofessional staff. I wanted to give them the benefit of the doubt and was in the area to make a stop there tonight… and unfortunately, they proved those complaints right. I left my younger sister in the car because I expected to be in and out. While I was waiting for the employee to finish helping two other customers, it became clear it was taking longer than expected. Since I was waiting anyway and knew I was expecting an important phone call, I stepped outside for a few seconds to tell my sister not to answer my phone if it rang and that I’d be right back. I then came straight back inside to complete my purchase. When I came back inside, it was finally my turn. I pointed to the product I wanted, and the employee immediately said, “I’ll need to see her ID too.” Confused, I asked, “Who?” He replied, “The woman in the car with you.” I explained that it was my sister and that I had only stepped outside to tell her not to answer my phone. He responded that because I had walked outside, spoken to her, and come back in, he needed to see her ID. I asked why, explaining that I was purchasing for myself, but he refused to complete the sale. I completely understand that vape shops have to follow strict policies, and I’ve worked in customer service for nearly 10 years, so I know employees don’t always make the rules. If that truly is the policy, then fine. My issue isn’t with enforcing policy, it’s with how I was treated. His tone was rude, dismissive, and came across like he was on a power trip instead of simply explaining the situation professionally. I left, told him to “have a great night”, and drove to another vape shop, where I had no issues purchasing the exact same product. It’s disappointing to see how much this place has changed. I won’t be returning, and based on my experience, won’t be recommending it anymore either. (I didn’t catch the employee’s name. But he had a shaved head and was wearing red sunglasses.)

I stopped in, late Sunday night, because my usual store (Cloud9) closes early on Sundays. The boy (skin head with an emo look) working that night was the worst employee I've ever come across. Extremely rude and even spoke down on his coworker (the other over-night employee). He tried to over charge me for an item, that was clearly priced cheaper, and he got offended when I asked him for the prices (itemized) before I handed him money. I noticed the numbers were off when he told me the total. He started having a bad attitude when I caught him and he refused to adjust the price accordingly. He said he didn't have access to do anything and didn't have the knowledge to answer any basic questions. He seems to be having a bad night, or year, but that's no excuse for poor behavior. Terrible customer service. Bad representation for the store. The other overnight employee was a pleasure to buy from last month. At this point, I recommend Cloud9 down the street if you want the best variety of items, good prices, and the best customer service. Trust me!