Negative Stars My experience at One Luv Vape Shop was one of the most unprofessional retail experiences I’ve ever had. The manager, Ethan, spent more time talking about himself and the store’s problems than helping customers. His appearance and demeanor did not reflect the level of professionalism I would expect from someone managing a retail business. During my visit, he repeatedly told me how high he was, openly complained about employees and customers, and discussed internal business issues that never should have been part of a customer interaction. He also talked about the business barely staying open, which did not inspire confidence in either the management or the products being sold. What stood out most was the apparent lack of professionalism. Ethan stated that he had only met the owner a handful of times and seemed unsure about basic information regarding ownership and management. The overall impression was of a business operating with very little communication, leadership, or accountability. The store itself wasn’t much better. There was plenty of inventory, but much of it appeared old. The air inside felt thick, stale, and unpleasant, making it difficult to spend much time in the shop. Instead of feeling welcomed as a customer, I felt like I had walked into the middle of an unhappy staff meeting. To make matters worse, I heard Ethan speaking about former employees in an extremely unprofessional manner, using insults and discussing police involvement. Whether those situations were justified or not, hearing a manager publicly discuss personnel matters that way reflected poorly on the business. Customer service starts with management, and unfortunately that’s where this store appears to have its biggest problem. Between the constant complaints, the lack of professionalism, the uncomfortable atmosphere, and the apparent disregard for customers, I left with no desire to return. There are plenty of vape shops that make customers feel valued. This was not one of them.

Jessica was simply amazing! Answered my questions and welcomed me so fast walking in the door! I can’t wait to return.

My new go to shop. Plenty of inventory and I was amazed at Ethan’s knowledge and professionalism. You don’t usually see that in a vape shop. He listened to my needs and help find something that works for me.

Wonderful service and well informed staff! Always enjoy coming in and catching a chat with employees!

Great shop and they always have a good stock of good products