This has been my go to smoke shop because of their great prices and exotic snacks this review in no way shape or form a representation of how I perceive the business. At all. However my experience on 3/3 is the reason I am rating today’s visit a one star. The employee named ABBY has to be by far one of the worst employees I have encountered in any business. I was the second person to walk in out of three people instead of doing things in the order of our arrival ABBY attempted to skip over me and help assist the customer that arrived after me. I’ve never in my life been met with such rudeness and lack of care. I was told that I was entitled. That she doesn’t work for me. And she then tried to refuse service all because I pointed out the fact that I was next not the customer she attempted to serve before me. This woman is making Xhale city look terrible and as a long standing customer my family, friends, and I won’t be going to that location while she is an employee. I would also like to give a huge shout out to MANDI the manager she has been awesome for over a year now. She is always pleasant and helpful even when the store is busy she makes the customer feel heard and seen. We need more employees like MANDI and less of the employees like ABBY. Again if you see Abby at Xhale city your day will be better if you just exit.

I literally just left the store and as I’m driving opening up my vape I see that all the juice is in the bag so I called to let them know and they told me they just opened up so maybe I had the wrong store but after checking my bank statement, this is the exact store I just bought the vape from and now they won’t answer the phone! Wow

It is 04/21 at 1:26pm my wife and I came into the store looking for something that was a little stronger than the road trip so we asked the lady who had no shoes on and was listening to music and did not say hey to us when we walked in at all and she answered with I don’t do them. I don’t like them. I don’t know so then I said OK which ones do the customers buy more and she gave me two selections and did not say another word. We then asked her for the white chocolate because it said white chocolate on the box and she told us that we were wrong, but that is not the name of them so we said well the name is right there and she goes. Oh I’m sorry. I have been to about 100 smoke shops and have never been treated like this, I will never return back and I hope that somebody that sees this talks to that lady that was there she had tattoos on her arms. I think her hair was red and she was a bigger lady. She should not treat paying customers this way, I had my phone number in the system, which means that I have been there several times. I will never return back to exhale city based off of this. There is about 100 smoke shops to go to, and there is no reason to go to one where somebody treats you this way, she told me to have a nice day and I then had to ask her for a bag she did not even give me a bag for the Products that I spent money on.

HORRIBLE Service at 8:36pm on May 26th!! I politely walked into the store and asked to get one item. The he/she/it behind the counter says no. I guess thinking it's funny. Why is basic service so hard to find? I will not return to the store. They have lost a customer and you need to fire this associate. It was uncalled for. It was rude. You should watch your cameras.

Great location. But today, I have a feeling that the lady at the register may have added a tip for herself that I did not authorise. So two days ago March 02, 2026, I bought a Mellow Fellow delta vape for a total of $25.75 with tax. I ended up giving it to a friend so today March 04, I bought another one but for a total of $28.61. Where did this extra $2.86 come from? Management/owners need to look into this. This may be some kind of fraud.