I purchased a SMOK device last week and after having it for 10 minutes I knew it was not what I was looking for. I returned to the store the next day to return or exchange the device for something more powerful, but I was told the owner was not there and only he could handle returns, so I had to come back the next day. As instructed, I made a third trip back the next day with the device and receipt, and was informed that the guy wasn’t there, that he unexpectedly called off… I was told that he would not be in on Monday and to come back today, Tuesday 2/3. Before going to the shop for a 4th time, I decided to call ahead to see if he was in. The guy talked to on the phone told me that no, the owner wasn’t there today and we determined that he’s only there some weekdays during the day, all of which conflicts with my work schedule. He then proceeded to tell me that it didn’t make a difference because they would not accept the return anyway after the device had been opened and filled with juice. They repeatedly pointed to the “NO REFUNDS” signed by the register that specifically says “FOR DISPOSABLE VAPES”. I of course responded that this is not a disposable vape and the sign was irrelevant to the product in question. While writing this, I noticed on my receipt a “no return no exchange all sales are final” policy written at the bottom. Displaying your return/refund policy at the bottom of a purchase receipt means that customers are only informed after the fact. This is a pitiful business practice, and one that shows no respect for customers. I’m really disappointed in their poor business conduct. I was excited to discover this shop, I really wanted to give them my business because the location is ideal and the extended hours are amazing.

Iyad was super helpful, he took his time showing me devices I was interested in and really explained everything. He made my shopping so easy. I’ll definitely be back thank you!! Can’t wait to use my puffco pen!

They’re a good smoke shop and have a good variety however their pricing needs to be updated. I purchased a Puffco Peak Pro from here for $380 thinking it was the newer model (2023+), and after a day, realized it’s not. You can find the version I purchased on websites for as low as $229.99, and I paid $380 for what i thought was the Peak Pro V2. I would return it but I see on here that they don’t accept refunds after products being used which is understandable. I understand I should’ve double checked, but since the price was almost the same as the new version I assumed it was the new one

I purchased a SMOK device last week and realized within minutes that it was not what I was looking for. I returned to the store the next day to request a return or exchange and was told only the owner could handle returns. I was instructed to come back the following day. I returned again with the device and receipt and was told the owner had called off. I was then told to come back on Tuesday, 2/3. Before making a fourth trip, I called ahead and was informed the owner was not there and is only present some weekdays during business hours, which conflicts with my work schedule. I was also told over the phone that it would not matter anyway, because the store would not accept a return once the device had been opened and filled with juice. Staff repeatedly pointed to a “NO REFUNDS” sign that specifically applies to disposable vapes. This device is not disposable, making that sign irrelevant. The only place a broader “no return, no exchange, all sales final” policy appears is at the bottom of the receipt, meaning customers are informed only after the purchase is completed. This is misleading and unacceptable business practice. I wanted to support this shop, but after four attempted visits and contradictory information, I won’t be returning.

Great Customer service and products at great prices