So, went to buy six large Bridgewater candles. After they weren't ringing up for the sale price mentioned in the sign, the employee telephoned her manager, and stated what the problem was in addition to mentioning "I was giving her a hard time". Didn't know expecting to pay what is advertised is wrong.... But anyways, I spoke to the manager too, and she informed me that it only applies to candles located in the center of the candle area. Am I missing something? That's not mentioned on this sign. She wouldn't honor what they advertised. Well. They lost a customer who previously shared how great the candles are. I'll pay the extra from Amazon. They at least charge the price they advertise
Reviews
Triple check your items before purchasing. I made an over $100 purchase at this store. I explained what I wanted to the clerk at least three times, bought in my old package so there was no confusion. I get home, check my bag and she still gave me incorrect products and says nothing can be done. I do not recommend this business. Poor customer service.
Recently was recommended this shop. Must say, always great customer service. Love prices, selection of any type of smoking goods. Excellent herbal selection, candles etc. I must say Peggy has always been extremely helpful with any questions or recommendations needed. Wished i could give more stars. As a long time cigarette and cigar smoker, frequented several shops around you can’t beat this place. Thanks again Peggy for great customer service. You too Erin!
Most of the staff there are usually pretty nice. I can understand having a bad day but that shouldn’t come in the way of professionalism. While I don’t know the lady’s name she did have a pixie cut and she was rude to myself and my friend’s mom. I didn’t even buy any products because I was upset at the words exchanged. Under no circumstance should race ever be a factor. Either staff does diversity training or they need to let go. We don’t have time for racism out here.
Don’t buy any vapes from here, they sell used or refurbished vapes! Every time I bought one from there it was burnt out tasting awful within a few pulls. They will then offer you another vape and that one will be garbage as well! Don’t waste your time or money!! Buyer beware!!!!
Old Havana Cigar Shop - Cigar - Candles - Tobacco
189 E Butterfield Rd, Elmhurst, IL 60126





