I am writing to report a very disappointing experience I had with one of your sales clerks yesterday, Sunday, June 7th, at approximately 1:30 PM. My husband and I visited the store and approached the clerk for assistance with a product. He blatantly ignored our questions. When we continued browsing and selected items, he became visibly impatient. He threw our items onto the counter, muttered “whatever,” and immediately walked away to assist another customer, with whom he was noticeably more pleasant and attentive. To make matters worse, he then attempted to overcharge us for the purchase and argued with my husband about the price. This is the second time we have had problems with this same employee. On both occasions, we were polite, patient, and even apologized if we felt we were inconveniencing him. We have done nothing to warrant this kind of rude and unprofessional treatment. This experience left us feeling disrespected and unwelcome in your store. We have been loyal customers and expect a higher standard of service. I would appreciate it if you would: Investigate this incident and speak with the employee involved. Provide training or coaching on customer service standards. Let me know what steps will be taken to prevent this from happening again.
Reviews
Elena O'Neal
Kolten Miller
Great place to buy glass pieces and always a deal on vapes cashiers are very attentive and helpful they've also got all sorts of snacks for the last minute munchies
Ernest
Friendly staff and I purchased wrong item. Was able to exchange for correct item
Branden Kee
Amazing staff love the hours of business an amazing pricing an product
Helen Grable
Well not shop at this location again. Rud.
Impulse Vape & Smoke Shop- Smoke Shop, Vape Shop & More in Taylorville
212 W Vine St, Taylorville, IL 62568
Smoke shop





