Absolutely incredible Service. Spoke to the store manager Jack, and another spot on walking talking 80's album cover cat by the name of Matt. Both gentleman allowed me to express the issue I'd been having with my XRoss 5/pods leaking over the phone. Afterwards, they suggested I come in so they could inspect the device. Upon doing so, and bringing said device, pod, additional unopened pod, and e-liquid I went on to explain that in attempting to preserve the integrity of my device I purchased a protective silicone sleeve, and in addition to even went as far as to leave the original plastic onthe device. As I could not locate, on any platform, a screen protector. This is when Matt quickly pointed out that that was the problem. The plastic film was choking the carburetor from receiving any air flow. 100% user error. In doing so Matt was incredibly cordial and spared any further embarrassment on my part. Between their awesome vibes, patience, kind words, and overall professional approach I'd highly recommend stopping in with any questions, comments, or concerns. Karma in Franklin's friendly knowledgeable staff will definitely be able to help.

It's been years since I have been in a vape shop that has any amount of knowledge when it comes to vaping... And they are very knowledgeable... Their prices are pretty standard but they do have everything that I need...

Matt has the best hair in Franklin (besides me next door at the liquor store hehe) but from the bottom of my heart everyone that works here is amazing and they have straight up the best prices in Franklin!

Matt, Ian, and Jack are always the best. They're so nice and friendly and very knowledgeable about the products they sell. 10/10 always recommend this store

Love this place 🤩😁 They have awesome workers very friendly atmosphere. And they have a variety and offer good prices for their stuff. I definitely recommend it !