I’ve been to many smoke shops, but this one stands out! 💨 Great quality products, fresh stock, and amazing customer service. They take time to explain everything, especially if you’re new. Definitely my go-to spot now!

I had been a customer since they opened. Wasn’t thrilled with the high prices but understood it for convenience when I couldn't buy online. A mod I’d purchased from a different store 4 weeks earlier quit working late one night. I go to Spencer Smoke in search of a new mod. I reluctantly purchase a mod as the employee didn’t know anything about it. Last minute, I purchase a disposable to try. I had to wait 2 days for the manager to take my broken mod back. Surprisingly they give me a new one- it was still under warranty. I proceed to take the new mod I had just purchased from Spencer Smoke & Vape back, completely untouched, still sealed. The employee called the ‘owner’ to ask to give a refund. Owner refuses, said only in store credit. I explained I just purchased it and it is still sealed and nowhere does it say ‘no returns.’ We went back and forth and he refused to give me any money back. I even offered to pay a restocking fee. Nope! I told him I had been a customer of his store since opening, but poor customer service I won’t have & I would never be back to give him any kind of my business. The employee was very nice and apologetic. I told him he should find employment elsewhere! (I left the mod & Id bet it’s back on the shelf to sell again! Selling something twice is a hell of a profit!)

Everytime I go in they are on the phone talking to someone or watching something that's more important then you. Never answer the phone multiple times and multiple attempts, usually treat you like your the idiot because they dont know what certain things are.

Products are good but the staff isn't. There's a huge language barrier. They speak English decent but they do not comprehend English. You can ask them any question and the answer is almost always going to be, "yes, is ok."

Poor business ethics towards customers when their told a product does not work period even when you unwrapped it from a package and expect enjoy it and does opposite so try swap it for new one but instead they don’t want customer service restored or reimbursement so in customer eyes you get robbed. Yeah building and inside floor lay out is legit but some business ethics are unacceptable so hope no bad experiences for other customers. Lady is very nice but the guy was poorly with no respect and bad ethics…..