That is simply not an accurate representation of what happened. First, I was not attempting to return the product. I came into your store seeking assistance with the warranty process for a product that failed after only 34 days of normal use. There is a significant difference between requesting a refund and asking for help with a warranty claim on a product that was sold with a one-year warranty as one of its selling points. Second, I am attaching a photo showing that I do in fact still have the original box and packaging. The box was never the issue. I came into the store without it because I was asking questions about how to proceed with the warranty, not attempting to exchange or return the unit on the spot. What disappointed me most was not that you have a 30-day return policy. I understand stores have policies. What disappointed me was the complete lack of interest in helping a customer who purchased a $250+ product from your store that failed in barely over a month. At no point was I offered assistance with contacting the manufacturer, guidance on the warranty process, warranty contact information, or any effort whatsoever to help resolve the issue. Instead, I was told there was "absolutely nothing" you could do and essentially sent on my way. The employee who originally sold me the device was polite, knowledgeable, and represented the product positively. Unfortunately, the customer service I received when the product failed was the exact opposite. Rather than helping a customer navigate a warranty issue, I felt dismissed and treated like an inconvenience. If your position is that once a product leaves the store, even one that fails after barely a month, you have no responsibility to provide any assistance whatsoever, then customers deserve to know that before spending hundreds of dollars at your business. I stand by my review and my experience. I would encourage consumers to consider whether they want to support a business that is unwilling to provide even basic assistance when a product they recommended fails almost immediately after purchase.

I would strongly recommend shopping elsewhere. When I originally visited this location, the young lady working there was very friendly, knowledgeable, and helpful. I was looking for an electric dab rig, and while she explained they didn't carry many options, she recommended one that customers seemed to like and specifically mentioned that it came with a one-year warranty. Based on her recommendation and the warranty, I decided to purchase it even though my previous brand had lasted me over 5 years. Unfortunately, the unit completely died after only 34 days and would not even power on. I drove over 30 minutes to the store hoping to get help with the warranty process. The employee working at the time told me he wasn't familiar with the product and that I would probably need to come back another day. I explained that I didn't want to keep making multiple hour-round-trip drives and simply wanted assistance figuring out how to handle the warranty. Despite remaining calm, I was told that I needed to "calm down." The employee then FaceTimed a manager. The manager initially claimed they didn't even carry the product until I showed my receipt. After that, I was told there was absolutely nothing they could do because I was 34 days from purchase and their return policy was only 30 days. I explained that I wasn't asking for a refund. I was asking for help with a product that failed after barely a month and was sold to me largely because of the warranty. Even with another identical unit sitting in the store, I was told there was "absolutely not" anything they could do and that I was on my own to deal with the manufacturer. Products fail sometimes. What matters is how a business treats customers when problems arise. In my case, I received no meaningful assistance, was treated dismissively, and left feeling like the store had no interest in standing behind a product they recommended. A $250+ device that lasts barely a month is disappointing. Receiving no support afterward is even more disappointing. Because of this experience, I will not be returning to this location and cannot recommend it to others. If customer service and post-sale support matter to you, I would seriously consider taking your business elsewhere.

I love the people here. They're super cool. They're also knowledgeable about their products, and you don't get that at places much anymore.

JIMMY IS AWESOME!!! The older guy in there, not so much! Now that he is there less, I'll be stopping in a lot more! Jimmy is one of the nicest people I've ever dealt with in ANY store! Customer Service is A1!

I've been coming here for a long time. The new management has cleaned it up, and reorganized. They are always very nice, and willing to educate if requested.