Absolutely great store! One of the only ones left that actually carries everything still. Ibhave a good experience everytime I go in there. Because of their selection, if they don't have what I need (which rarely happens) then they most likely have something I want. Lol! The employee is always nice and helpful. I know what I want but I see them helping other customers and I think they do a pretty good job. It's a really good shop in my opinion and they have great prices as well. I 100% recommend this shop!!

Only came here because my sister told me of the rewards program and said I need to stop using disposables since I'm spending to much money on disposables. On September 18 I was waited on by a girl with long brown curly hair, wearing glasses and a black hoodie. I purchased 2 Novos and 2 premium e liquids for a total of $114 and change. She asked if I would like help setting them up and I said yes! The first 2 bottles we couldn't get unscrewed so she grabbed 2 more and we were still having the same issues. 2 customers came in and couldn't get them unscrewed either. I called my sister who uses the same liquids all the time and she said we shouldn't be having that much trouble as their is obviously a manufacturer issue. She asked if they could be exchanged since I haven't even left the store and I was told no. So here I am with 2 new novos and 2 juices that I can't open! Thanks!

If I could give zero stars I sure would!!! Terrible service with the dumbest policy I’ve ever heard. bought a disposable vape that I literally opened 30 feet outside of the door 30 seconds after purchasing that once opened had juice pouring out of it and covered the entire vape. I immediately walked right back inside and was told there was nothing they could do because I walked out of the store so it was out of their hands due to some policy that they encourage you to open the vape inside I WAS NEVER ONCE TOLD THIS! Had I been told I would’ve opened the vape inside no problem! He Told me to throw the vape away since it was faulty I picked out a vape thinking it would replace the vape I just bought and he tried to charge me an additional $25!!!!! So I literally dug the vape out of the trash can he told me to put it in and left with a disgusting vape with vape juice all over it and unusable and out $25! He was incredibly rude and disrespectful and when I told him to contact his boss he “couldn’t get anyone on the phone” THEY HAVE LOST MY BUSINESS AND IN YOUR BEST INTEREST I HOPE THEY LOSE YOURS TOO

Very disappointed, been going to cloud 9 for awhile, well long story short. I purchased a $160 vaporizer from this store location, got home and opened the box not even 30min later to try the product, the product doesn't work. I immediately called up up to the store where they informed me I wasnt allowed to get my product replaced or refunded and I would have to contact the company who makes the product now... thanks for wasting a valuable customers time. Just like that. I will no longer being doing business with Cloud 9.

Brey was very helpful and a great lady she deserves a promotion very nice very good customer service and patient with all my questions and mind making up time will be back to see y'all -calvin t