Customer service is top notch. I’m 43 years old and I have dealt with customer service in many different fields. Long story short I placed an order for a cigar lighter. Came really quick in the mail actually. But there was a minor mix up with the order. The one I was sent was very similar but not quite the same. I called to let them know the situation and when I called it was actually closing time. Gentleman asked if he could look into and if he could call me the next day. That was fine by me. Not only did he call me but he called me when he said he would, fixed the problem and even went as far as sending me an additional lighter in the mail. He didn’t have to do that. I didn’t even call mad or demanding anything from them. I’m not an online guy nor do I post anything let alone reviews but the service was so above and beyond I had to post one.

Love this vape store. I have been going to them since they opened. I’ve always been treated with respect. The clerks especially Sultan are very knowledgeable and don’t mind answering any questions I have. If you purchase a vape that leaks or isn’t working, they give you a new one or refund you your money. They have a great variety of products to choose from. If you are in town, swing by there.

The prices on some items are absurd, I started to make a purchase until I noticed certain products which sell for $15 to $20 dollars at other shops will cost you nearly $40 here, product depending. As far as I’m aware they won’t do this with more widely established products, which makes it all the more nefarious, for lesser known products they are relying on the customers ignorance of the MSRP in order to charge more for these products than they should, sometimes to the tune of a 100% or more increase. There’s really no more simple way to say it, this store is taking advantage of the community.

These guys are amazing. Every time I go in there to get my cigars they treat me like family and are always very welcoming. Definitely highly recommended.

VERY disappointed in this store. They never have anything in stock. They guy really has NO knowledge of anything to do with vapes. And a specific problem I encountered was this… Every time my husband or myself go we spend a good bit of money. At the very least we buy four bottles at a time. So after going several times and buying the same juice over and over, my husband goes back and orders the same juices. The guy gives him menthol by mistake. We had already left and went home, but we went back the next day and informed the guy of this mistake. He was clearly not going to do anything about it, and my husband had already opened the bottle because he didn’t think to check beforehand. So we just let it go, but made it clear that he has menthol bottles mixed in with the regular bottles. Well my husband goes back again this evening and AGAIN he is given menthol. He’s pulling it off the shelf of where the regular flavors are. So clearly he’s not paying attention to where he’s stocking his juices. This time my husband hadn’t left the parking lot. Not to mention he just spent money on a brand new vape, a new tank, several bottles of juices, and coils. He goes back in the store and the man immediately goes on the defense and literally goes into a screaming match with my husband. How it’s his fault because he asked if he wanted that bottle. Now the only thing I can say is maybe it’s our fault since we knew this man was clearly incompetent. But he refused to replace the one bottle. After spending all that money. We will NOT be returning.