Shawn is awesome! The shop is beautiful & the prices are more than fair!! He even has a humidor in the back with a fine selection of cigars. Take it from a former smoke-shop owner and employee, this place is setting the standard for Boston / Newbury Street retail space but also for “smoke-shops” in general. Will definitely be back! Thanks again. 😎🤝✌️

Recently having relocated to Boston, I was on the lookout for a solid vape/smoke shop in the area. After reading countless reviews, I settled on City Smoke Shop on Newbury Street. I’m glad I stopped in. The selection here is astounding! It is A LOT to take in! I say this as a frequent customer of vape/smoke shops. They have a massive selection of glassware, glass bowls/connectors, bangers, torches, butane, lighters, pipes, vaporizers, eCigs, rolling trays, wraps, papers, cones, hookah, cigarettes, and every other smoking/vaping product out there! They have a massive selection of refillable vaporizers. They also have a ton of coils, so you know it won’t be an issue finding them when needed. Juice options are limited due to State Laws against flavors, aside from tobacco. They do have a small humidor with a small selection of cigars. It’s clear this isn’t a super popular product here. The quality and selection of the cigars was so-so. I saw quite a few cracked/damaged cigars while browsing the humidor. The rep who helped me was incredibly kind and patient, wish I got his name! I spent over an hour just walking the store and taking in the massive selection. It took me another hour to decide on what exactly I was going to buy. I settled on a Caliburn G2 “pod mod” to replace my leaky VUSE Alto. I’m also not a big fan of Juul due to quality issues, so it was nice to have a large variety of pod mods. I also picked up a two-pack of 1.2ohm Pod Cartridges. It’s always smart to have a few extras on hand! Juice wise, you’re extremely limited to tobacco-only flavors. This is state law. Due to this, I asked for the closest juice to Juul or VUSE. I decided on the NKD 100 “Euro Gold” Salt e-Liquid. The selection and knowledge is phenomenal. They’re also open late. I stopped in on a Saturday evening and they were open until 11PM. It’s nice having a spot open late with a huge selection! My only reason for reducing it to four-stars is two reasons: 1. Price - The other reviews are true. The prices here are out of touch with reality. I get you have to make a profit. 3-4x markup is insanity. $59 for a $21 device is taking advantage. $20 for a $5 two-pack of coils is just being a bit out of touch. Everything is marked up at least 2-3x times. The receipt doesn’t even match the price sticker on the item. All sales are final, so I won’t even bother bringing it up. 2. Humidor - I understand cigars aren’t their main draw. However, dry and cracked cigars are a bad look and are not smokable. They need to dispose of damaged items and ensure humidor is set properly. Introducing more options would also be welcomed! The selection wasn’t terrible, but could be improved. If they came down a bit in price, they’d have the solid 5-Stars. I just have a hard time accepting being charged $59+ for a device that is sold for around $20-$25. I did verify all products were legitimate with the manufacturer. If you’re looking for a smoke/vape shop with a ginormous selection and knowledgeable staff, be sure to swing by and check them out! Just be aware of the pricing- that is the only drawback.

In late July this year, we placed four vaporizer device samples at Citi Smokeshop on Newbury Street to explore a potential collaboration. The agreement was straightforward: the devices were for in-store customer trials, we would receive customer feedback and market insights, and if there was no market response, we could retrieve the devices at any time. Several months have passed, and none of these commitments were fulfilled. We never received any customer feedback or market input. Despite this, the store now refuses to return our devices, claiming that devices left at the shop are “non-returnable,” which directly contradicts the original agreement. We have made at least ten phone calls and were repeatedly told that feedback would be provided “soon.” We also visited the store in person three times. A staff member named Sean consistently gave vague and conflicting explanations. At different times, he stated that the devices were: in the Newbury Street store, in a warehouse in New Hampshire, and most recently, “with customers.” It is impossible to determine which of these statements is true. Whenever we asked to retrieve our devices, excuses were made. Whenever we asked about customer feedback, no concrete information could be provided. At this point, the value of the devices themselves is no longer the issue. What matters is the lack of integrity, transparency, and accountability shown throughout this process. A business that treats partners this way raises serious concerns about whether its product recommendations to customers can be trusted. We are sharing this experience so others can make informed decisions before working with or supporting this store.

Always a good vibe and always received with open arms, love coming here!

City Smoke Shop is my go to spot, they have everything to satisfy my smoker lifestyle. They always have what I need, and the customer service is above and beyond!