The experience at the Haven Smoke Shop is not only a great place to shop but the selection of items for my needs were unmatched by any other smoke shop in the Lansing area. I was helped and have been helped by a very knowledgeable person by the name of Dave. He answered any questions that I had for him as well as educating me on items I was looking for. Bottom line great prices, knowledgeable staff, and very friendly. I recommend this Smoke Shop to those who are looking for quality products at awesome prices.

Very spacrly filled. It felt like it was going out of business or like a front for the mob. Don't get me wrong they had decent glass and everything and the price of it all wasn't outlandish, it just didn't have much life to it all. The girl behind the counter was very helpful and tried hard to find us something we wanted.

I come here multiple times a week. As of late, every other time I come, the open sign is on, but the door is locked. I get if they have to use the restroom or something, but what are the chances of that happening to me the last 3 times I have been there? You can't make money and sell things if your doors aren't open 🤷🏼‍♀️ Guess I'll just take my business elsewhere.

I'm giving them four out of five stars at the moment, only because while normally I would give them five, and the business absolutely has my loyalty, but there is one little snag. There is one employee, a male by the name of Dave, who is just rude. I've watched him several times; it's not just to me, but to every customer he deals with. He acts as though every customer is a burden to him and every minute he has to spend serving them is taking out of his precious personal life or something. Not only that, but he even lies to customers; he lied to me twice, and I've heard that he lied at least one other time to someone else, so he has no business sense whatsoever and he definitely does not match the rest of the staff of this fine establishment, who are on point and wonderful-I have nothing but great things to say about them. The fact that he rushes you, coupled with the absolute no return policy is a real good way to lose money so if you go in there and Dave is on duty, you might be better off coming back at another time. Just thought people should know about this. To be very clear: I love this store, and they will continue to be my only tobacco/vape store as long as I'm in this area!

Horrible, horrible, horrible customer service. I purchased a Cvape pen from them yesterday. This is my second one mind you so I'm familiar with how they work. When I opened it, it wouldn't work. So I brought it back today and the man working there was downright rude! He told me I must have broken it somehow and he would do me a favor and replace it this one time but "don't come back in here trying to get your money back or trying to get a new one when you break this one!" I politely corrected him and told him that I had not broken the first one, he sold me a defective product. Then he proceeded to tell me that my credit card receipt wasn't an acceptable receipt anyways. When I told him that's the only receipt he gave me he stated I needed an itemized receipt which was never offered to me!!!! He did end up replacing the piece of garbage he sold me the day before only repeating himself that he's doing me a favor in doing so. I'm not sure if he was the owner or not but I am completely appalled by the lack of customer service, business etiquette, respect, and crap that they sell people. I will never shop there again and I would encourage anyone else looking to do business with this joke of a store to go elsewhere!!!