This particular Wild Bill’s boasts a fine lounge and a deep humidor. Cool folks and a wonderful staff make this a destination for any cigar aficionado looking to relax with like minded souls. Very diverse crowd, too. The lounge is super comfortable with tvs for all the sports, good blues music in the background, and your typical scintillating conversation. The regulars are inviting and fun folks. They recently held a tequila event that also featured the Foundation cigar line, along with the rep hanging to provide information and recommendations. As for recommendations, I highly recommend this place.

Honestly one of the better cigar lounges in Lansing I've been to so far. Yes it's a chain place... I only bought a few cigars and was amazed at how knowledgeable the staff was about cigars. The lounge itself is very nice very clean the staff is extremely friendly they have a VIP lounge as well as a private smoking area and a back patio. I would recommend this place to someone who is new to cigars also it's nice because there aren't a bunch of drinking alcohol, although they do allow it in the VIP area. I found the environment much more inviting and laid back then I expected. They had a huge selection in their humidor. I was able to name a cigar and the manager was able to take me right to it. I also have to give them props because the manager was very attentive and came into the humidor with me and was there to answer any questions I had. Honestly this place is pretty underrated I would really recommend this place if you just are looking for a more laid back smoking experience. They had cigars ranging from cheap inexpensive ones to high dollar cigars. Yes you have to walk through a head shop to get to the cigar lounge. I think the next time I want a treat myself to a cigar and relax, I will probably go back, I also enjoyed the conversation with the staff they were all very friendly. Not pushy or trying to make you spend lots of money. I would say overall give this place a chance they are a number of cigar lounges in the Lansing area this and downtown smoking seem to be my favorite so far.

So I have been coming to the store for some time now every day I go in there I spend at least $20 plus Every time I go in there, the customer service is so terrible I’m not exaggerating. It’s like the people that are working there are not happy with the job & i strongly believe if you don’t love what you do then quit your job and find something that you do love to do the two girls with the glasses the one that looks like a boy nd he other wears a choker chain and a lot of make up, they have no desire to truly help or service the customers they deal with it’s just transactional nor do they have any kind of insight on the products that they’re selling which causes Conflicting when a customer doesn’t exactly know what they wanna buy specifically rather than helping them make a decision. They kind of just don’t care to & would rather settle for not helping a customer that needs a lil help. The ther day I was having a rough day because some 9 little kids vandalized my car so I go in the store like I always do any other day and the lady that usually is the one ringing me (the gothic one that looks sad I believe her name is Kat, I will be finding out & putting her picture up ) but she just seemed like she just had a bad attitude. So she asked me for my ID and when I gave her my ID, I began to tell her about the day I was having because when she asked me for my ID initially, I was kinda in my head and about the whole kids vandalizing my car, kind of didn’t hear the whole ID part and was just kind of in a rush to pay for my vape and go about my day so I’m that mine n i recognized my own impatience by me disregarding what she had said either way it went I still ha my id and im not underaged so I told her my bad I’m having a long day sorry for the inconvenience so ask I’m telling her about the day I was having she just appeared to be so uninterested almost as if I was burdening her and I was like ain’t that kind of messed up talking bout the little kids demolishing the inside of my car? She rushed to the next customer without ensuring my satisfaction as someone who just paid for a product of Wild Bills rather than say I hope your day gets better or something positive let alone any kind of empathy She looked at me & just said “it is what it is”and that led me to addressing her as she needed to be at that point because you get what you give and I let her know that her poor customer service is causing me a valued regular customer to not want to shop at this store anymore. I will be driving or anywhere else I have to all the way to the southside to Wild Side Tobacco before I give these people my money again because at least at Wild Side Tobacco they care about their customers & demonstrate a genuine connection between the seller & the buyer that makes you feel like family. Nobody in that store (Wild Bills Tobacco) likes their job except for the manager, I feel bad he gotta put up with people with poor attitude and low vibrating energy. He was the one that had to speak on her behalf for her rude energy, she didn’t even account for her own behavior. As I was walking out the door, I told him thank you for addressing my concern and he said thank you, sir. I hope you have a good day and that’s when I looked at the girl and told her now see that that’s all you had to say that’s all you had to do that is top-notch customer service at his finest right there

I've been visiting Wild Bill's Tobacco on West Saginaw for a while now, and I can confidently say it's a top-notch shop! They offer an extensive selection of cigars, cigarettes, and vaping products, along with an amazing array of glass pipes. The staff is truly amazing—knowledgeable, friendly, and always ready to help, making every visit a delightful experience. The store is clean, well-organized, and has a welcoming atmosphere. Highly recommend it! Sincerely the big guy in the pink Golden Girls shirt 🤣🤣🤣

Honestly love coming in here because it’s conveniently on my way home everyday. But every single time i happen to come in… “Kat” dislikes every single person who walks into THE BUSINESS of Wild Bills. She makes sure to let you know by not only her facial expressions but her smart remarks. Somebody could simply pull out the wrong card instead of their ID, somebody could’ve took their card out too fast before the purchases completed. Those are just EXAMPLES that HAVE happened. I understand if she’s had a bad day but every single day is a bad day for you? You need to do better about your communication skills, being a people person and getting better at customer service. You personally make people drive OUT THEIR WAY to the other side of town just for a quick two minute interaction. It takes two minutes for anybody to walk in and be helped by “Kat” and she just has this mean girl energy for no reason. I really wish you’d do better because this is not the first complaint and I’m sure it won’t be the last. Do better. Thanks.