I’ve been coming to this place for 5+ years and after today I will not be back. I came in to buy my weekly Geek Bar and I left. I come here every week so I don’t typically check the vape cause I’ve never had issues before. I got home and realize they sold me a “Giga Bar”.. I tried it and it tasted like chemicals/metal. I go back to the store a few hours later to try and exchange it for a REAL Geek Bar and they refused.. They said the Giga Bar is legit and made by the same company as the Geek Bar. I looked this up, and it is not true. I then went to another vape store down the road and was told I got ripped off and he had never ever heard of Giga Bars. I’m out $40..

I’ve been a regular customer at this smoke shop, primarily for their great selection of cigars. I WAS happy with the place and the store clerks.. however, I recently bought a $16 cigar that DID NOT smoke. I went back into the store immediately and grabbed one of the clerks to come outside and see that it wasn’t smoking. It was wound entirely too tight. I know that isn’t the shops fault, but they can definitely make the better and decent business decision and replace the cigar with one of the same value, but that ACTUALLY SMOKES. I tried to reason with the manager and he wasn’t at all interested. I’m honestly blown away. Like, imagine purchasing anything nice from literally ANYWHERE, and it doesn’t perform or serve its sole and/or primary purpose.. 99% of merchants are going to replace it with something that does. Apparently AV Smoke & Vape don’t don’t share the same morals. Pretty disappointing

I always go to this location. Highly energetic friendly helpful folks! It's large and has great selections and other merchandise. One more thing they open early 😃👍

This place is a rip off I bought this product they don’t tell you once you leave they don’t refund or exchange they’re basically scamming you it’s on the receipt this kid max has attitude it was 10:35 when I bought by the time I get home charged it wasn’t working I came back it was close 11pm I’m here next morning he it’s showing me attitude please be careful this place the owner Omar is a nice guy

EDIT: I will keep my original review below because I feel like it serves as a fantastic example of how I feel that management should take care of their store. I went back today and was greeted by Tommy, my fiance says he goes here frequently and knows all the guys there, Tommy helped me today pick out a few products placed in various locations of the store without any problems whatsoever, and assisted us in choosing the correct sized items in the store and was friendly and delightful when talking to us, clearly invested in taking the time to hear us and made informed choices to help us get in and out quickly, while not feeling rushed at all. He mentioned that the former employee who had caused the smoke shop to lose a substantial sale the last time I visited was no longer employed there. I was not given any specific reasons, but I can probably assume.. Iwas surprised that he was able to recall my initial, slightly embarrassing 2-star review and follow up with me personally on it. The two people working tonight seemed like fantastic staff, the store was great as always, and I think they deserve a 5-star review now that they got rid of the classroom bully. 😉 5 stars! - - - Two stars because of the great selection and good prices. That's all I can say that's positive as me and my boyfriend just got rushed out of the store because we were browsing. I looked at the glass and a dude with tan skin and a beard rushed me out of the back because I wanted my boyfriend to look at a piece I picked out before I bought it. He said if I wasn't ready to buy glass to "go help your confused boyfriend" then told my boyfriend that he needed to hurry up because there were more customers and not to spend 20 or 30 minutes inside the store. (We have been inside maybe 5 minutes at this point) Before we came my boyfriend called to ask about product availability and the same guy said "We have lots of products, come in and look for yourself" But when we came in to look for products, we got pushed out of the store because we wanted to consider our options first? Good job av tobacco. You lost $100+ in sales by disrespecting your customers and by literally RUSHING us out of the store. I don't think I'll be back. You guys lost two very loyal customers today. The owner should be ashamed of this level of customer service.