Reviews

4.4(145 reviews)
Thee Sip★★★★★

Great customer service and great price. They are always friendly and know their products. My go to vape shop. Plus, I have a crush on one of the guy there. Finding excuses to stop by 🤣🤣

Jarred Picklis★★★★★

Adnan was super awesome and helpful, he helped me find everything I need. They always make sure you check your vape before you leave and that it works well and youre satisfied. Great deals on vapes, everything else is also reasonably priced as well!

Mohamed Almowafak★★★★★

Great shop! The place is clean, well-organized, and has a wide variety of products at good prices. The staff are friendly and always helpful. Definitely one of the best smoke shops in the area - highly recommended!

Baxter Blue★☆☆☆☆

Poor customer service & over charged for an item. This store is 20 minutes from my house. I decided to make the drive because the first time I came here I had a good experience. On 10/06/24 I went to this store and purchased 2 items that should’ve been $19.99 each. I paid for the items, the cashier did not give me a receipt. When I left, I got a notification from Amex of a $50.81 charge. I called the store and informed them they overcharged me. The employee said he did not overcharge me, the price is the price, and there’s nothing he can do about it. I told him that’s not right. The employee said the only thing for me to do was drive back, get a receipt, and call the next day to speak with the owner. So, I drove back to get my receipt. (My house is 20 minutes away). 10/07/24 The next day, I called again, and whoever answered said they could do the price adjustment but that I’d have to come back to the store with a receipt. (Keep in mind I wasn’t given a receipt initially. I had to drive back for one). I explained that I was only available to come after 4:30pm. The person on the phone said they wouldn’t be there in the afternoon but that the employee could do the price adjustment, and for him to just call the manager when I get there. I drove back to the store after 4:30pm. The employee said they could not do the price adjustment without the managers approval. I informed him that he needed to call the manager as I’ve already spoken with him that morning. The employee called the manager multiple times, sent texts, and also tried calling the employee who did the transaction on 10/06. No answer from anyone. I waited more than 15 minutes in the store trying to get a price adjustment. I eventually decided to leave, but the store employee asked me to come back again the next day, and he’d be able to do the price adjustment. I’m not going back. This place has poor customer service. The burden is placed on the customers to resolve problems. If the manager doesn’t trust the employees to correct mistakes on transactions then he needs to retrain them or get new employees. I’ve spent more of my own time on phone calls, and driving back/forth to try to have a $5 overcharge corrected. It would’ve only taken the employees a few minutes to fix. I’ve tried to allow them to fix it. Now I will just dispute the charge with Amex and move on.

Paula Tracy★★★★★

Great selection. Friendly customer service. Good prices. Clean and orderly.

Hours and Location

Open Hours
People typically spend up to 3 hours here
Monday8:00 AM - 10:00 PM
Tuesday8:00 AM - 10:00 PM
Wednesday8:00 AM - 10:00 PM
Thursday8:00 AM - 10:00 PM
Friday8:00 AM - 11:00 PM
Saturday8:00 AM - 11:00 PM
Sunday9:00 AM - 9:00 PM

About

Accessibility
Wheelchair accessible entrance
Payments
Credit cards
Debit cards
NFC mobile payments

Reviews

Thee Sip

4 months ago

Great customer service and great price. They are always friendly and know their products. My go to vape shop. Plus, I have a crush on one of the guy there. Finding excuses to stop by 🤣🤣

Jarred Picklis

5 months ago

Adnan was super awesome and helpful, he helped me find everything I need. They always make sure you check your vape before you leave and that it works well and youre satisfied. Great deals on vapes, everything else is also reasonably priced as well!

Mohamed Almowafak

a year ago

Great shop! The place is clean, well-organized, and has a wide variety of products at good prices. The staff are friendly and always helpful. Definitely one of the best smoke shops in the area - highly recommended!

Baxter Blue

a year ago

Poor customer service & over charged for an item. This store is 20 minutes from my house. I decided to make the drive because the first time I came here I had a good experience. On 10/06/24 I went to this store and purchased 2 items that should’ve been $19.99 each. I paid for the items, the cashier did not give me a receipt. When I left, I got a notification from Amex of a $50.81 charge. I called the store and informed them they overcharged me. The employee said he did not overcharge me, the price is the price, and there’s nothing he can do about it. I told him that’s not right. The employee said the only thing for me to do was drive back, get a receipt, and call the next day to speak with the owner. So, I drove back to get my receipt. (My house is 20 minutes away). 10/07/24 The next day, I called again, and whoever answered said they could do the price adjustment but that I’d have to come back to the store with a receipt. (Keep in mind I wasn’t given a receipt initially. I had to drive back for one). I explained that I was only available to come after 4:30pm. The person on the phone said they wouldn’t be there in the afternoon but that the employee could do the price adjustment, and for him to just call the manager when I get there. I drove back to the store after 4:30pm. The employee said they could not do the price adjustment without the managers approval. I informed him that he needed to call the manager as I’ve already spoken with him that morning. The employee called the manager multiple times, sent texts, and also tried calling the employee who did the transaction on 10/06. No answer from anyone. I waited more than 15 minutes in the store trying to get a price adjustment. I eventually decided to leave, but the store employee asked me to come back again the next day, and he’d be able to do the price adjustment. I’m not going back. This place has poor customer service. The burden is placed on the customers to resolve problems. If the manager doesn’t trust the employees to correct mistakes on transactions then he needs to retrain them or get new employees. I’ve spent more of my own time on phone calls, and driving back/forth to try to have a $5 overcharge corrected. It would’ve only taken the employees a few minutes to fix. I’ve tried to allow them to fix it. Now I will just dispute the charge with Amex and move on.

Paula Tracy

5 months ago

Great selection. Friendly customer service. Good prices. Clean and orderly.

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