I came into this store with my toddler, as I have many times before. My son was in his stroller, and I had some difficulty getting through the door, but I did not “barge in” as the employee later claimed. I politely asked for what I came in to purchase, and he grabbed it for me. We then went to the checkout, where I had my ID and card ready. When I tried to hand him my ID, he glanced at it and suddenly said he was refusing to sell to me. Naturally, I asked what I had done wrong. First, he claimed it was because I “barged in.” When I questioned that, he changed his reason and said it was because of “the way I was speaking to him.” I was completely confused because I had been polite the entire time. He then continued changing his explanation, saying he “didn’t feel comfortable” selling to me and eventually brought up the fact that I had my toddler with me. I am a single mother, and I have brought my son into this store before without any issues. He is always safely in his stroller, and we are usually in and out. I did not come into this business to be judged, disrespected, or treated differently because I had my child with me. When I asked for the employee’s name, he refused to give it to me. He also refused to provide his manager’s or boss’s name and contact information. That alone was extremely unprofessional. A business has the right to refuse service, but customers also deserve to be treated with respect and given a clear, honest explanation—not multiple changing excuses. Based on my experience, I will not be returning, and I strongly encourage others to consider taking their business elsewhere. To the owner or management: I sincerely hope you take customer service seriously and address how your employees treat people. Turning away respectful, paying customers without a consistent reason and then refusing to identify yourself or provide management information is not acceptable. I know smoking isn’t a good habit, and I’m not looking to be judged for why I was there. I came in as a paying customer and expected basic respect. I did nothing to deserve the treatment I received today. I took a picture of the employee so I could document who was involved in this experience. The fact that he was smiling while I was trying to understand why I was being refused service made the entire situation feel even more disrespectful. I will gladly be taking my hard-earned money elsewhere.

DO NOT GO HERE!!! Only giving a one star because I have to... Absolutely terrible customer service. I went in here before close (30 minutes) according to the website hours. When I walked in instead of being greeted I was told "I close in a couple minutes", I then asked for the thing I was looking and also asked for a recommendation on juice since they stopped making the one I like. Instead of a recommendation I got the response of "maybe next time you should be prepared because it's time for me to close". I understand wanting to close and go home but if I treated a customer this way, I would not have a job. Needless to say, I took my one product, went to another tobacco store down the street and ended up spending over $100 with them instead. Even though this other place was closing soon, they took the time to answer my questions, make quick recommendations and I was in and out.

I went to this store to buy batteries for my new mod. I mistakenly got the wrong ones. (That's on me) I went back to the store within 10 minutes to exchange them for the correct batteries. They didn't have them in stock. (Not a biggie) I asked to get a refund(I hadn't taken the purchased ones out of the box) I was then informed that they don't do returns. Atrocious customer service. DO NOT GO THERE. I never right reviews but this is egregious.

Hands down the best E Cig shop around . The supervisor is an amazing person , he always greets me by name if he's there when I am there he asks me if im looking for something in particular, and if I am he will do his best to get it. Now the employees are 10 out 10 , they too are awesome workers, when you show up in there you are not rushed like some of the other vape shops. I do not go into any other vape shop ever. Thank all of you for the respect and kindness you show me and others, you really make a difference in our day . I will never stop shopping here.

Kayla (store manager?) keeps bringing me back. She is amazing and without question is a true asset. Every time I renew my vape needs with her, she remembers me. Something a customer remembers and appreciates. If Katla is not the store manager, she needs to be!!!!! She gets it, she knows customer service. I recall a visit I had and and I offered that the person standing outside the counter go first. That person balked at me, as a customer, discounting me and said "like I'm a customer". Not sure who that person was but I was taken a back......I don't know what to say about that but it was amazingly rude as I was looking to replace my vape. I'm there weekly and spend my money because of Kayla. She's exactly who I look forward to meeting for my experience in the store.......