Very nice store! Both the gentleman and the lady I dealt with were knowledgeable and helpful. The store was clean , well kept and organized. Very welcoming business! Highly recommend!

Nice place good items good customer service from the guy that's owns it .

I would not recommend this business to anyone cause they aren't professional and have terrible customer service! The only reason I'm giving it one star is just because I can't give it zero!! I was very dissatisfied with the unprofessional way I was treated. I bought a vape Friday night, I was asked to open it and make sure it worked before leaving which I did. I was still using my old vape so I didn't puff it again until right before bed. I tried it and to my surprise nothing happened. It would not puff nor anything. I had just paid $15 for this vape and only got one puff out of it! The next day, as soon as I could, I took it back to the store to get another one. The young man working was on the phone with, who I supposed was the owner, when I walked in. I explained my issue and the owner instructed his worker to get another one and have me try it. I followed his instruction and puffed on it once and noticed it was not shutting off. I puffed again and it worked but again keep running for an extended amount of time. I tried it a third time then it would not work at all, nothing, just like mine had done. The worker got two more of the same flavor as mine and they both did the same thing! He was then instructed to try another flavor but same brand and it too would not work after two puffs! Instead of selling me a different brand he instructed his worker to give me my money back and tell me he couldn't help me. In other words get rid of me. That was disappointing to say the least but ok. The insult came when he instructed his worker to give me $7 instead of the $15 I paid less than 12 hours prior. When I questioned this I was told that's what happens when you leave with it. I followed his instructions and tried it in store but I guess I was supposed to camp out there to make sure it wasn't defective! Of course he didn't give me a receipt and I paid cash so I guess he comes out ahead this time! So after it's all said and done he ended up keeping $8 and me $7 for an issue that clearly was a manufacturers defect!!

We called asking for ecigs, which we've had trouble finding one's that aren't vapes. We called, and the owner actually called us back with just what we needed. He was amazing, and had excellent customer service skills.

At Brandon Tobacco & Vape, I feel my business is welcome and appreciated. They have the best prices around and the owners are super nice folks. It's a pleasure doing business there.