I’ve been to this store multiple times. They have always been great, especially whenever I’m spending money. But when it comes to backing a product they carry and sell I was beyond disgusted by their customer service. Recently I bought two, 3 packs of the STIG Mango Bomb vapes. First box only one worked and the other two wouldn’t even light up. Second box all tasted terrible like they have been stored in a semi truck for weeks so we didn’t even bother. I bring back the defective products they sold me only to find out I’m out of luck and not their problem. The young little kid working tonight (Mon. December 15th - 630pm) didn’t even bother to inspect the product. Proceeded to tell me it’s my own fault I didn’t make it back by the next day and then got upset that I was upset and was beyond rude and unhelpful. I’m not one to complain. But when you spend hundreds of dollars at a location the least you expect is a company to back what they sell you. Won’t be back. The young kid working who wasn’t even a manager even said “I don’t need your business” like he has anything to lose. Management needs to do a better job with customer service and backing a product they sell.

Sometimes you need to assess the quality of what you're buying yourself. But if you know what you're doing the $10 off $30 or $20 off $60 with coupons from schnucks and dierbergs (its printed on the back of the receipt so I hope you didn't need it for something else) make this store unbeatable for price and quality.

I have been a customer of vaporized for about 3 years and always have a good experience. I went in today and got great service.Tyler and Alex of the O'Fallon store thank you. Im on vape 3 the 1st one may it rest in peace.

I have been going to Vaporized for quite a few months now and it’s always great to the staff is very friendly and helpful with any question you have. I just visited this past week and got exactly what I was looking for. They’re even running a holiday special right now which I appreciated!

Tonight I went to vaporized and had the worst experience with the young man working. I'm not sure why his dismeanor was so bad, but I've recommended this store many times to friends that vape. Maybe they are under new ownership or financially strapped, but the discourse was absurd. I'm not gonna say he may have been high or maybe over juiced in some nicotine, but I will not recommend. I just came in for some $35 dollar CBD roll on that I can buy buy any day of the week for my ailing mother and he wouldn't even let me use the $5 dollar coupon they paid so much for advertising at schmucks. I literally wanted two of them and was willing to buy two for $50 each. Honor your coupons for your business. Review your cameras to see this interaction. Will never be back due to customer service.