If I could give ZERO stars I would. I knew what I wanted to purchase and specifically asked for it. The response I got was "I'm not a doctor and can't recommend anything." I told her I wasn't asking for advice or a recommendation, just the product I asked for. She was very rude and condescending. After making a purchase I decided that I would spend my money elsewhere and returned both products (totalling over $125). I found the same items at another store for twice as much product for half the price! Having an employee with a bad attitude cost them my business and I'm sure others as well.
Reviews
I've been a loyal customer for several years but after the complete change of employees and management these last few months I will be taking my business Elsewhere. They ( not all ) are extremely rude and ask inappropriate questions. Rude Rude RUDE It's not hard to smile and be nice but these people have a really hard time with it. I went in one last time and I will not be back. I'm pretty positive I'm not the only customer that feels this way . If you don't like dealing with customers don't work with the public. 😡
Very upset. Been loyal customer since COVID bc of the amazing staff they had but now the owner decided to fire everyone for no reason at all. We won't be back due to the owner firing loyal employees for no reason at all. The whole reason we shopped there was bc of the loyal employees Heather, Jake and Kim
Come here if you want a great experience, look for a truck out front and if it’s there you’ll have the best experience. Love seeing Kim’s face every time I come here! She’s super personable and makes you feel welcomed.
While the employees were helpful and friendly in a day and age where you can buy product online anywhere and everywhere you have options. You expect for a store to stand by what they sell. And that means if the customer is not satisfied with your product then you should be able to issue them a full refund whether the product is opened or not not because you think you're going to lose money but because you know that that customer is going to come back to you the next time they want to buy something. This store proved that they care more about their dollar then brand then earning a loyal customer who will come back multiple times throughout the year and spend hundreds of dollars maybe even thousands of dollars as opposed to the one time they tried your shop and we're not satisfied and you refuse to give them a refund because the product was opened. I'm a loyal customer and that just proves to me that I will not be using your business ever again for myself or for my family.
VAPE N SMOKE SUPERSTORE - SMOKES
1735 W Sunshine St Suite 108, Springfield, MO 65807





