I have visited this store few times and it has been okay overall but this time I got a vape for someone and it was broken the first time and since I immediately reported it the owner exchanged it but gave me another one which was broken as well. We’re paying whatever they ask for without any negotiation so better sell good products (although everything is overpriced here)

After a solid initial purchase, I’ve visited this location on 5-6 separate occasions in the past 3 weeks. This is such an awesome smoke shop with great products, prices, and employees! I’m always treated with the utmost respect, and I haven’t bought a single item I didn’t thoroughly enjoy. Give this place a shot next time you’re in the area — I’ve tried almost every shop in the Journal Square area, and Cloud Depot is truly one of the best around!

PLEASE DON’T GO HERE! Charged me double. The owner had an attitude when I asked him to give me a lower price and after all this hassle this thing doesn't even do anything. Ruined my 10 hours of the train ride.

Bought a vape just before the store closing yesterday. After 5 minutes of walk the vape started to go off on its own. I went to ask for an exchange this morning and got said no exchanges or refunds. I even said I will pay the difference amount for an expensive one but got denied. Very very poor customer service.

This shop has everything that I need at the best prices available. Where else can you get 1g for $20 around here? The guy with the beard and glasses is super knowledgeable, and all of his recommendations have been excellent.