I brought my daughter into this shop today, and I was really disappointed with how the ID policy was handled. She has been here multiple times and has always been ID’d by the same employee. Today, she went without ID and was sent off and she came to get me so I could go in with her, so I grabbed my ID expecting to be checked as well because that is the law. He didn’t ID me, and even with Id which I had on me he should not have sold to me either if he thought she was under age. When I asked why, he told me it was because I “don’t look like a teenager.” That is not how ID laws work. Nowhere does the law say that if someone looks old enough, you don’t need to verify their age. Age‑restricted products require consistent ID checks, not selective judgment calls. I get ID’d everywhere I go, and I don’t mind it’s the law, and it protects both the business and the customer. But this kind of inconsistency is unprofessional and puts the store at risk. I hope management addresses this so customers can trust that proper ID procedures are being followed every time. I will no longer bring my business here and I will be reporting the encounter to the BBB with video proof of his exact words.
Reviews
Old woman at the register is NEVER pleasant and the prices are absolutely disgusting. How did I leave paying $12 for a gallon of milk and a coffee drink?! Not only that but when paying this woman reached over to the card machine and hit the accept button for me before I could hit it myself. Do yourself a favor and go to the Sunoco 10 feet down the street. DO NOT give this business any of your money or time.
Look at all what you can get at this shop for $16.73! If I bought the same items at Walmart it would cost $11.35. This shop is charging a 33% markup on drinks and chips.
Good people!! nice people!! Honest people!! 1good service, a great shop
Idk why I keep coming to this place, this women has been so rude everytime and all i have been was kind Honestly I dont know how's its still open or shes still there. Its truly a disservice to the business.
Smoke & Puff
817 NY-17M, Monroe, NY 10950





