Reviews

4.2(129 reviews)
PROCLEAN INNOVATIONS★★★★★

Came in today during a little rush, Cam and Santo cleared that room so quick. While one rang us up, the other made sure he grabbed everyone else in line. I walked in thinking it’d be a long wait, but they had us out in under 5 minutes. Super service, and it smells fantastic and looks so clean in there. Keep up the amazing work!

Fatima Flores★★★★★

nice store , cool people. Especially Erika she always has a smile and is a great help.

Lung kisser★☆☆☆☆

Doesn't let you look at the bottles, but the bottle he sold me and said was 30 MG was 3 MG and he told me it was the strongest of the mints when it's actually the lightest (which I found out on the vape juice maker's website). But don't touch and learn yourself! Just believe the misinformed.

Symeon brumfield★☆☆☆☆

Came in during a little bit of a rush and the gentleman who helped me still took his time to make sure everything was right. Even mentioned the raffle and got me enrolled in their rewards program. Great experience **Updated Review:** I’ve been a regular customer of this shop for a couple of years, and initially, I was really impressed with the friendly service and atmosphere. That’s why I originally gave it a five-star rating. However, over time, I’ve noticed a decline in the overall experience. The customer service feels less engaging, and the atmosphere isn't as welcoming as it used to be. I believe businesses thrive when they connect with their community, but lately, I haven’t felt that sense of connection here. It's important for any business to create an environment where customers feel comfortable and valued, and I feel this is something the store could work on improving. Dropping my rating down to three stars, hoping the store can get back to the great service that initially made it a standout spot. ---

Toka Pearson★☆☆☆☆

Stopped at Haven Smokes and cigs today and asked for Newport shorts in the soft pack; the store representative (Kyle) did not inform me that the Newport shorts were out of stock and rang me up for Newport 100's, without informing me. That is why he tried to place them in a bag, I never take a bag and asked him to place the items on the counter, ah I'm is when I notices the items were incorrect. Before leaving the counter I informed the store representative (Kyle) that he had given me the wrong items, to which he replies there is a no return policy, however, the error was his , and I had not departed from the store and I was still at the counter. He was rude as heck. I won't go back there and will tell my friends not to patronize this establishment. Wish that I could give them a zero. I would not be upset had the error been mine, but the error was his and he should have owned up to it. Kyle provided me with no other cigarette options and just rang me out. I feel as though he stole from me because I have items that I cannot utilize in any way and he refused to correct his mistake. He is a poor representative for this company. Sarah and the rest of the team are awesome, but I won't patronize them because of Kyle. Kyle should be a prison guard, not someone working with the general public. He never smiles and does not have a friendly demeanor at all.😡😡

Hours and Location

Open Hours
People typically spend up to 3 hours here
Monday9:00 AM - 10:00 PM
Tuesday9:00 AM - 10:00 PM
Wednesday9:00 AM - 10:00 PM
Thursday9:00 AM - 10:00 PM
Friday9:00 AM - 10:00 PM
Saturday9:00 AM - 10:00 PM
Sunday11:00 AM - 8:00 PM

About

Accessibility
Wheelchair accessible entrance

Reviews

PROCLEAN INNOVATIONS

8 months ago

Came in today during a little rush, Cam and Santo cleared that room so quick. While one rang us up, the other made sure he grabbed everyone else in line. I walked in thinking it’d be a long wait, but they had us out in under 5 minutes. Super service, and it smells fantastic and looks so clean in there. Keep up the amazing work!

Fatima Flores

8 months ago

nice store , cool people. Especially Erika she always has a smile and is a great help.

Lung kisser

8 months ago

Doesn't let you look at the bottles, but the bottle he sold me and said was 30 MG was 3 MG and he told me it was the strongest of the mints when it's actually the lightest (which I found out on the vape juice maker's website). But don't touch and learn yourself! Just believe the misinformed.

Symeon brumfield

a year ago

Came in during a little bit of a rush and the gentleman who helped me still took his time to make sure everything was right. Even mentioned the raffle and got me enrolled in their rewards program. Great experience **Updated Review:** I’ve been a regular customer of this shop for a couple of years, and initially, I was really impressed with the friendly service and atmosphere. That’s why I originally gave it a five-star rating. However, over time, I’ve noticed a decline in the overall experience. The customer service feels less engaging, and the atmosphere isn't as welcoming as it used to be. I believe businesses thrive when they connect with their community, but lately, I haven’t felt that sense of connection here. It's important for any business to create an environment where customers feel comfortable and valued, and I feel this is something the store could work on improving. Dropping my rating down to three stars, hoping the store can get back to the great service that initially made it a standout spot. ---

Toka Pearson

3 years ago

Stopped at Haven Smokes and cigs today and asked for Newport shorts in the soft pack; the store representative (Kyle) did not inform me that the Newport shorts were out of stock and rang me up for Newport 100's, without informing me. That is why he tried to place them in a bag, I never take a bag and asked him to place the items on the counter, ah I'm is when I notices the items were incorrect. Before leaving the counter I informed the store representative (Kyle) that he had given me the wrong items, to which he replies there is a no return policy, however, the error was his , and I had not departed from the store and I was still at the counter. He was rude as heck. I won't go back there and will tell my friends not to patronize this establishment. Wish that I could give them a zero. I would not be upset had the error been mine, but the error was his and he should have owned up to it. Kyle provided me with no other cigarette options and just rang me out. I feel as though he stole from me because I have items that I cannot utilize in any way and he refused to correct his mistake. He is a poor representative for this company. Sarah and the rest of the team are awesome, but I won't patronize them because of Kyle. Kyle should be a prison guard, not someone working with the general public. He never smiles and does not have a friendly demeanor at all.😡😡

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