I almost didn’t go through with making a U-Haul reservation here after the first review on U-Haul said, “Im just never going there again, waybto much to mention.” I really wish I had heeded the review and went somewhere else because I had one of the wildest customer service experiences I’ve ever had today. Went to pick up a U-Haul trailer after making the reservation and the woman working there kept saying her system said my vehicle wasn’t compatible with the trailer. This didn’t make any sense as I was using the same vehicle I have used to rent and pull U-Haul trailers for several years. So she calls “Harold.” I need to explain what hitch I’m using, my vehicle towing capacity, and re-answer every question I had already answered when I reserved the trailer. Harold finally figured out that she hadn’t changed the option from my Jeep having a soft top to a hard top during check-in (a question I had already answered online when I made the reservation). The woman gets off the phone and I watch her face visibly change. I ask her if it’s normal for none of the information I filled out online to transfer over. She responds to my question by saying she doesn’t appreciate my attitude and how dare I talk to Harold like that (like what, I have no idea). I told her I had no attitude up until that point and that she could cancel my reservation because I was going elsewhere. As I was walking out the door she continued to shout at me. “Good luck! Harold owns all of the U-Hauls in the area!” Someone please tell her that she’s the problem. I went to the next closest U-Haul that had the trailer I was looking for in stock, which was also a smoke shop. Walked in and, yep, Harold owns this one too. The man working at the shop is having trouble checking me in and calls Harold. Harold asks to talk to me to work the reservation and gets me checked in quickly. Harold seemed pleasant but holy moly…I will never go to S & H Mart again.