The owner of this shop is a VERY lovely woman. I witnessed a small interaction of her’s with a stranger online and her kindness and sharing attitude really struck me so positively. This is a shop I will definitely forever go out my way to visit for now on. As the kind lady who represents it is a beautiful example of community in action. My number 1 request from any local businesses I support. The vibes are amazing and the service is perfect. Don't ever hesitate to stop by here! A true Ohioans, “THE HEART OF IT ALL”

I have only had great customer service and been treated with the most amount of respect. I enjoy the girls and love Terry. They go out of their way to treat each customer like family.

I can't even express how glad I am that I wandered into Hedz Up Head Shop. Huge variety of shells, more glassware replacement parts than any bigger name brand I've been in, and prices are made for the average consumer and not for capitalism. Love being able to make it here and, to be frank, I plan on buying glassware extras from here at this point. Why? Just to avoid those moments of buying what I can when I find it without being fully aware of quality and if it will work like it's supposed to. Met the owner tonight and he helped me problem solve a fitting in my bong so my oil bubbler can fit. He's a damn genius. Oh, and they have the biggest bubbler stem that I ever saw on display!

I typically love visiting this store. They have a wide variety of unique products and the service is usually good. I deducted 3 stars because of a terrible service experience me and a friend had Sunday, 3/1/26 around 6pm. We entered the store and saw two workers sitting and talking to each other behind the counter. They completely ignored us upon entry. Not only did they not greet us, they continued to speak to themselves, even after we walked towards the back of the store to purchase some supplies. We then continued to wait a while before one of the workers walked back to help us (scrolling thru their phones and their personal conversation was far too great to immediately retreat from). Then, the worker who did come to the back, still didn’t greet us, but instead asked “what do you need?” I tell her what I want to purchase from behind the counter and she slams one on the counter (even though I made it clear I wanted more than one. In fact I purchased 20). The whole time she had an attitude that she had to lift a finger for me. It was a terrible experience and does not inspire me to want to return to the store ever again.

My first experience was good, a week ago. But I brought 2 pens and 1 didn't work so when I left church I stopped in to inform them one didn't work so I used the other one until the other ran out. I went in and told Lexi what happened she immediately thought I wanted something for free but my question was "is there anything that can be done about the broken one?" She was VERY RUDE, CONFRONTATIONAL, YELLING in front of other customers!!! ON MOTHER'S DAY, THANK GOD I JUST LEFT CHURCH OR I PROBABLY WOULD HAVE MATCHED HER ENERGY!!! These kids no days have TERRIBLE CUSTOMER SERVICE, JUST AS I TOLD HER!!My family will go to high Street and shop where WE are RRSPECTED!! I just looked at the reviews and I thought she was rude because I'm BLACKbecause all the GOOD reviews are from Caucasian ppl.