This place is an absolute joke. I literally just got home from buying a cart from here only to realize that the packaging was torn into and the cart was half empty. $40 for a already half smoked cart and my guess is the workers there use these products and then put them back on the shelves to then sell. I try to then hit the cart and it’s already dead. I have been a loyal customer for years and within these past couple of months the place has significantly gone down hill. They don’t do refunds because the owner is just there for a money grab. I also shouldn’t have to open a product I just bought to “test it” out. Your products should stay consistent and that the farthest thing that this place is.

This used to be my go to vape shop, however my points when I was due for a free one suddenly came up missing and they refuse to do anything about it. I did not use my points and they would not even look at the cameras and make it right nobody knows my phone number other than family who do not vape and the only way this could’ve happened is if somebody randomly guessed my number or they just erased my points. When this happened, I had not been in the vape store for a month, but I remembered the last time I was there the next time I came I would’ve gotten a free one and they told me the day before my points were used. What a coincidence? I started going to a different vape shop in Lancaster that has a way better selection way better prices and I always get my points. They don’t suddenly disappear. I am not the only person that this has happened to at this store. I will never go back to the store again in my life!

1 star only for the employees, they really do make the environment welcoming. Especially Destiney, she is so attentive and helpful! The store runs best when Destiney is there. But there’s been a huge drop in quality the last few months with their products. I know it’s not unheard of to get a dud now and then, but the last 4 carts I’ve gotten within 1-2 days get leaky or will vary in color or be super super dark, even if it’s the same brand and cart (Cake brand). And with their return policy, unless you try it in store there’s no point in bringing it in by the time it stops working. I’ve changed my battery, made sure I’m not overheating them, but it does not matter. Within 1-3 days they get blown out. So I’m just out so much money on unusable products one after another. But the whole reason I *started* getting carts was because I used to consistently get the flying monkey pre rolls until 2 times they’ve given us expired product. The first time I didn’t notice until I smoked and got a headache and saw the packaging expired in 2024. Brought the packing in just to let them know because I figured it was a fluke. Destinee helped us and checked the shelf, found the other expired stuff and threw it out. But following times after that we had gone in after all that we’ve had to still check and remind some of the other employees to check expiration because they’ve handed us more expired joints. I understand mistakes happen, but expired product is one of the most avoidable things. First in, first out, that’s one of the basics of stocking. Then followed by the bad quality carts and HUGE loss in options after the THC-A ban in Ohio there’s just not much to choose from in store anymore and I’d wish they’d stock up on some more stuff to supplement it.

Charged me $20 for a product clearly marked 9. 99. I called them out on it. She said that’s the price that they were charged for it but then they had their price plus sales tax. So I paid $20 for something that they paid $9.99 for Which is 100% markup. That’s not making profit that’s called piracy and I think that’s illegal or price gouging take your pic.

They have a large selection of nearly everything. Cigars, vapes, glassware, and more. Staff is always kind and they have a reward system. Ive been coming here since shortly after they opened