I got a new vape from this shop and went in this evening to get pods for it because mine went bad and was sold the wrong thing. I handed them the vape and the pod itself out of my vape to look at because I do not work at a vape shop and have no idea what I am looking for. The girl I spoke to handed me a box of pods and said “this is what you need”…so I took her word for it. Got home, cracked into them and realized the connector on the vape was different than the bottom of the pods. I then went back, this was maybe 30 minutes later. Told them they sold me the wrong thing but I only opened one of the THREE pods that were in the box. She asked me if I opened them and I said yes just the one and she proceeded to say “you’re gonna have to buy a whole new box”….THE SAME GIRL WHO GAVE ME THE WRONG ONE IN THE FIRST PLACE. I then asked her to see if she could find me the right ones and they didn’t have what I was looking for so I left and went to shop at a different vape store. I get they can’t use opened product but as a customer who only shopped there I’d expect them to be able to do something about their own mistake instead of just telling me I had to buy more product. Almost all other vape shops would have been able to take back the remaining unopened two pods and maybe try to help out the customer THEY sold the wrong thing to. I’ve never had a problem with who I believe to be the managers but again this employee didnt try to do anything to make up for her mistake. All in all they lost my business tonight.

I came here today (01/29) and met 2 of the most perfect people who work here! They were so sweet & friendly, very helpful, and the prices are fair compared to some other shops! I didn't catch either of their names, but they got mine & i hope to see them again whenever i'm back to visit

Every time I go in, Christina is always the first to say hello and offer me knowledge regarding new products, etc. she talks to me in a way I understand and she ALWAYS has a smile on her face! She is the reason I keep coming back!

So this store is an hour away from me and I travel to it but unfortunately I think that is now going to change. I asked for a 0% nicotine vape and that is not what I got. I trusted the staff got what was asked for and what they said they were getting and didn’t even look at it till I got home, which of course was after the store had closed and the hour drive. So I called the next day and since it’s not the same day there is nothing they could do, they just offered an apology. Partially my fault for not double checking before leaving but can’t help but feel that it’s ridiculous customers have to do that. It’s fine and I’ll deal but wanted to alert the store since that could be a big issue for someone who has completely quit nicotine. So this whole thing just left a really bad taste in my mouth and due to that, I will be taking my business elsewhere. Unfortunate but I tend to support businesses who take care of their loyal customers. Loyalty goes both ways… or should.

Very knowledgeable and helpful. They ran out of my normal disposable vape pen that I get and the women who helped me pointed me to another product and told me it isn't the exact same but should be similar enough that I will still like it. She was right, it was nearly identical. Great work you guys! Keep up the good work and helpful demeanor and attitude. I appreciate you!