Buyer Beware store does not place customer satisfaction as a priority. On 05/01/2026 I went into this store to purchase a no nicotine disposable vape. The customer service representative stated that they also had refillable vapes that might be less expensive. I told him to explain how they work and I agreed to purchase a Vrizz2 refillable vape. I also had to purchase the “vape juice.” This came to a little over $48.00. The young man who sold these items then proceeded to show me how to fill it. After filling it he told me to “dry hit it,” and I did as directed. He continued to instruct me to repeat this over and over until I could taste the flavor. There was no flavor. He then plugged “the pod” into the vape and told me to “hit it hard.” I did so and about burned my entire lungs out. I told him that it was not right it was burnt. He instructed me 2 more times to repeat the “hard hit” and the result was the same. He then called over a second employee who asked if I minded if she “hit” the device. I agreed. She did so and had the same reaction I had. The young man then asked to hit it and he had same reaction. He explained to female clerk that he had me dry hit it. Her response was “you never dry hit these vapes, that is what burns them out.” I then just asked for a refund or to exchange this item because it wasn’t working correctly. They said “policy doesn’t allow us to refund or exchange items.” I asked them to put a different pod in it. They said they couldn’t do that but that they would call their District Manager Tracy. During this phone call Tracy refused a refund or exchange as well. So I’m there having spent $48 plus on a vape that does not work because I was instructed to dry hit it by the store employee who instructed me to do so. They called Tracy a second time because I told them it wasn’t fair to take someone’s money and not provide a working vape. Tracy denied helping me again. In the end to have any working vape, I had to spend another $10.50 for new pods. Mind you I have shopped this store and spent hundreds there. I got home put them new filled pod in and hit the vape, burned, horrible! Extreme Caution when shopping at this store. I’m into this refillable vape almost $60 dollars and have nothing to show for it and a District Manager who refused to refund or exchange an obviously defective item. Also I specifically asked for a No Nicotine vape. Check out the picture. Extreme disappointment!! Finally, both store employees took turns hitting my vape, and I’m pretty sure that is against regulations. I used alcohol to sanitize but still? Just crazy. Tracy reach out.

This store is helping me come off pain meds and has an amazing staff! Great people. I will continue to support this business

Honestly have nothing but great things to say about this shop. From knowledge to the best customer service I’ve dealt with in the state. Not gonna lie I thought Danielle was the manager 🤣 not a bad idea tho!

Really nice folks here. Very helpful and friendly! Lots of vapes to choose from! I luv vapes!

I just love Danni the employee that works weekends, that's when I see her, always pleasant, helpful, smiling and all together the best 😊 I only come on Saturday now because that's when I get helped with anything I may ask. I was coming during the week but stopped because I always feel like I'm bothering this man that work days. I believe his name is Josh. In my opinion he is rude and annoyed with everything, I asked about a certain vape after a deep breath and eye roll he has nothing to say so I walked out. I gave 5 Stars because I love the variety of vape options and I can't say enough good about Danni, she makes my day 😉