I have been buying products from Emerald Vapes for several years now and this was the first truly negative experience I've had. A few days after purchasing a vape, it began producing a strong burnt taste even though it still showed around 80% juice remaining. Since I know refunds are not typically offered, I brought it to the W11th location to ask for help. I was told to come back the next day to speak with the owner. The following day, I stopped by the Springfield location and was told they do not help with refunds. I then returned to the W 11th location hoping to get the issue resolved. The owner was unavailable , but the employee called them and explained the situation. I was told if the vape tasted burnt, they would consider a refund. The employee tested it and stated it was not burnt. Because the vape was burnt. I went to Nephos for a second opinion. Their staff tested it and immediately agreed that it tasted burnt and appeared to be defective. Although they had no responsibility for the product i Purchased elsewhere, they were sympathetic and even offered me a discount on a replacement. What disappointed me most was not the refund policy itself, but the feeling that my concerns were dismissed. After being a customer for years, I expected better customer service and a more thorough evaluation of the issue. Update: After posting this review, Emerald Vapors reached out and offered to replace the defective vape. I appreciate them taking the time to address the issue and resolve the problem.

Josaline was very pleasant and welcoming as well as efficient and knew what she was talking about. She knows her products and was top notch customer service!!!

Recently switched store locations to the West 11th emerald Vapes in Eugene Oregon I've been there several times now Josaline always has a smile a good attitude she's knowledgeable and always eager to help because of her I recommend emerald Vapes and specifically the West 11th location to my family co workers and Friends.they have a great selection and amazing staff

DON’T GO HERE!!!!! THEY GAVE MY BOYFRIEND AN EMPTY DISPLAY BOX WITH NOTHING INSIDE, AFTER WE SPENT 130 DOLLARS. Went here and was first and the “boss” helped me after 2 people came in after me. She looked at me multiple times and didn’t offer me help and when my boyfriend came in, he got help right away. I asked her kindly to please help me next and she gave me attitude and said “oh I thought you were with him.” After this, she helped me and was nice, but it just put me in a sour mood and she didn’t apologize. I don’t know if it was because I am a young woman, but I thought her being a woman as well, she would help me right away it’s OK though I’ll go somewhere else.. Actually, now that I’m in the car, I realized that those two girls gave my boyfriend the display box and there was nothing inside the box and we spent $130. Who gives somebody an empty box and doesn’t check in it first???? We had to turn around this place is a terrible place of business. How can you sell somebody almost $200 worth of items and not check the box, we left without something we bought and had to go back. This is so annoying and I will never ever bring this place business again. After we picked up the actual item, they laughed at us and barely apologized.

When I came in a woman named Sara greeted me with a beautiful smile she was super helpful and provided wonderful customer service:) thank you Sara for being so awesome!