Just walked in to get new pods. The store clerks instructed me on the ones to get I took their advice and bought 2 new juices as well. I spent 55.00. when changing my pod instantly I noticed it was the incorrect pods. When I quickly returned moments later and went back to the store the store clerk apologized for making the mistake, owning up to in fact it was his mistake but yet informed me I would have to repurchase the correct ones and would get anothing in return for the incorrect ones he sold me. I never knew the customer to get punished financially for someone's mistake at their job. I recommend anyone going to perhaps choose another store. For your wallets sake!

Staff is always helpful & informed on the Art & Artists. My 1st visit was very cool, they kindly, gave me the whole shop tour. Gorgeous art & function here in Springfield. Looking forward to visiting other Primal Glass locations!

This place is like an art museum. Ryan is equal parts sweet and professional . 10/10 experience

The people there were very friendly and helpful. They had these really cool juice menus too! Also we talked about Rick and Morty, so that already says a lot!

I had to go to the vape shop to buy. A whole new setup upon arriving. I was greeted by Kameron with A K. And I have to say he went above and beyond anybody. Could he walked me through everything? Piece by Piece. He set my rig up and even put in my own vape juice. I was so happy once I left. I don't know who is the boss. But this man Kameron definitely deserves a raise because he went above and beyond like I stated. I am so happy and glad that I went here instead of Vegas Vapes./// Today the 17th it's been a week since I purchased. I changed my coil last night. And I could not figure out how to reset the counter. However, I called and spoke with Zach. He was very intuitive and helpful. I appreciate people like him knowing that I can pick up the phone at any time And call and always have someone to help. these guys are great people.I recommend Primal Glass to anyone who is looking for anything in relation with Smoke and Smoke accessories.