I am a regular at this establishment. The gentleman who usually attends to me has excellent customer service skills. For him I would give 5 stars. But when I entered on 11-22-23 a different man was behind the counter. No one else was in the shop. He was too preoccupied with his electronic device to acknowledge my entry. As he processed my purchases, he never made eye-contact, making me feel I had imposed upon him. Having decades of retail experience, it is standard practice to offer help to an entering consumer, to engage them cordially during the pain point/financial transaction and thank them for their purchase. I wished him a good day and was met with silence. Employees like that can kill a business in a day.
Reviews
S. vH
Teesha Sanabria
The employee is terrific. Its always clean. Great place. Now my favorite smoke shop. Stop in and give it a look for your self.
Kevin Donton
This shop is a rip off I got 4 things and changed 53 dollars and he said it my bank
audiman2010
Nice store lots to chose from too. Great stock and staff seems nice too.
LittleJohn712
Friendly service, clean and well maintained with a wide variety of products
Mountain Tobacco
34 Mauch Chunk St, Tamaqua, PA 18252
Tobacco shop
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