Some of the vapes are counterfeit.. they card you for everything even if you’re a repeat customer. The store workers just don’t care.

I have been a loyal customer of Smoker’s Choice for years, but after today’s experience, I am reconsidering ever coming back. On Friday, March 28, 2025, at 12:30 PM, I encountered one of the rudest employees I have ever dealt with at your South Main Street, Wilkes-Barre location. I am 61 years old, and on a good day, I don’t look younger than 55—there is absolutely no doubt that I am well above the legal age for purchasing tobacco. While I no longer have my physical license, I provided a clear photo of it along with other valid forms of ID. Every other employee, including the manager, has always accepted this. However, this young woman with long brown hair and bright red streaks not only refused to serve me but did so in the most disrespectful and humiliating way possible. She told me, "If you're so old, you should know better," and rudely dismissed me with "Go get it." When I explained that the manager has previously accepted my ID, she raised her voice and continued to berate me, making a scene in front of other customers. Her behavior was completely unprofessional, disrespectful to a long-time customer, and downright unacceptable. I urge management to review the schedule, identify this employee, and take action before she drives away more customers. Every other employee at this location has been polite and professional, but this encounter left me feeling utterly disrespected. If this is the kind of staff you allow to represent your business, I’ll take my money elsewhere. Ps. I went back into the store to ask the young lady her name one more time to add it to this review. She yelled at me again in front of a gentleman using your ATM. If i could give less than 1 star, she would be-10!

Sold a counterfeit vape and worker was so busy on her phone I didn't even get receipt or asked to try it before I left. Extremely difficult to get any attention when shop was empty and now I am out money bc I was trying to purchase a vape that could be 0 and low nic to help me quit but it just made me ill due to its fakeness.😡

Great customer service even brought in a product I suggested

I'd once been a LONGTIME customer of several different locations of Smoker's Choice, mostly being this one until the staff decided they no longer felt like ordering something I'd been going there for, simply because they instead felt like socializing rather than actually working. Turns out, once I began going to Sam's Place Lottery & Tobacco I'd mysteriously found that being "customer-centric" still existed in our world. I noticed that the "owner" reads and replies to reviews here. GREAT! But I don't want to hear it. Your people at this store failed me, which is a reflection on YOU.