Customer service needs some major improvement. Denial is not a great look on you people… take notice to how the day I left a review, multiple accounts with variations of the same name left five star reviews with identical descriptions. If your customer service was not so horrible, maybe you would not need to fake so many reviews
Reviews
One of the best smoke shops I’ve ever visited. The staff is always friendly, professional, and happy to help. Their prices are excellent, and they have a huge selection of products to choose from. I always find exactly what I’m looking for. Highly recommended!
⭐️⭐️⭐️⭐️⭐️ Best vape shop in town! They have an amazing selection, great prices, and outstanding customer service. The staff is always friendly, knowledgeable, and willing to help you find exactly what you need. The store is clean, well-stocked, and every visit is a great experience. I love coming here every time and highly recommend this shop to anyone looking for quality products and excellent service!
With all due respect, your response doesn’t reflect what actually happened that night, and I think you know that. When I arrived at 9:30 — again, thirty minutes before your posted closing time — your employee didn’t politely explain anything. He waved his hand at me and said “go, go” like I was being shooed away. No explanation, no apology, nothing. Just a dismissal. I am not a child, and I will not be treated like one. Then, as I was already walking away — because what choice did I have — he suddenly wanted to talk and ask what I needed. So which is it? Are you open or aren’t you? You don’t get to wave someone out the door and then act friendly when they’re already gone. That’s not customer service, that’s just inconsistency wrapped in disrespect. I appreciate that you took the time to respond, but painting this as a simple misunderstanding doesn’t sit right with me. Your posted hours say 10:00 PM. I was there at 9:30. The way your staff handled it was unprofessional, plain and simple. If you genuinely care about your customers, address the behavior — don’t just defend it. Y'all, I drove all the way out here tonight and showed up at 9:30 — a full THIRTY minutes before the posted closing time of 10:00 PM — and the doors were already locked. When I knocked, one of the employees cracked the door and basically told me to get lost. No apology, no explanation, just *"we're closed, go away."* I asked why they were shutting down early and the response I got was a blank stare and "I don't know, just leave." This ain't the first time either. This seems to be a regular habit for this crew — closing up whenever they feel like it regardless of what the sign on the door says. If your hours are 'til 10, then you stay open 'til 10. Period. That's not rocket science, that's just basic respect for your customers. Management needs to have a serious talk with the evening staff. Posting store hours and then ignoring them is flat-out disrespectful to people who plan their evening around getting there in time. Fix your hours or fix your staff — one or the other. I won't be coming back until something changes.
The man who runs it is awesome. The store has everything. Huge selection and the lady who works there has such a great bubbly personality. Plus discounts on Friday can't be beat.
Chesnee tobacco and vape
510 S Alabama Ave, Chesnee, SC 29323





