I purchased a hookaklit from this establishment earlier today for someone else. When they tried it, it didn’t work. I was not given a receipt, so I went back to the store and showed my transaction on my bank statement. The employee there was nice and called his manager. The manager asked to speak to me and says it’s store policy for the customer to try before they leave. I was unaware and the employee I purchased it from did not state that. I asked where that store policy was posted and I was told it WAS posted over a year ago when the store opened and I was the only customer that complained that it didn’t work. I was also told that they can’t do anything about it and that I should come back on the morning and have the employee buy me another one since it “costs too much money for them and they don’t even make money off of the product.” The manager was talking over me the whole time and just said the employee shouldn’t have done that and proceeded to reference this policy that was nowhere to be found. I left because that is extremely unprofessional.
Reviews
Some the best prices in state and very friendly
Come see the guys , they are legit , and friendly great service.
The best customer service ever and he gives really good deals
Sandhills Smoke
493 Town Center Pl ste 2, Columbia, SC 29229
Hours and Location
About
Reviews
L S
a year ago
I purchased a hookaklit from this establishment earlier today for someone else. When they tried it, it didn’t work. I was not given a receipt, so I went back to the store and showed my transaction on my bank statement. The employee there was nice and called his manager. The manager asked to speak to me and says it’s store policy for the customer to try before they leave. I was unaware and the employee I purchased it from did not state that. I asked where that store policy was posted and I was told it WAS posted over a year ago when the store opened and I was the only customer that complained that it didn’t work. I was also told that they can’t do anything about it and that I should come back on the morning and have the employee buy me another one since it “costs too much money for them and they don’t even make money off of the product.” The manager was talking over me the whole time and just said the employee shouldn’t have done that and proceeded to reference this policy that was nowhere to be found. I left because that is extremely unprofessional.
Tim Moore
10 months ago
Some the best prices in state and very friendly
The Chieftan
6 months ago
Come see the guys , they are legit , and friendly great service.
Abdelrahman Addahoumi
a year ago
The best customer service ever and he gives really good deals
pervez mangi
11 months ago





