Gage listen actively to customer needs demonstrating professionalism and adherence to regulations. He effectively translate complex product information (nicotine levels, device specifications, e-liquid ratios) into clear, understandable language for the customers, and offers personalized, knowledgeable recommendations discussions with smoking cessation or harm reduction. He maintains a helpful and patient demeanor with returns, technical issues with devices, and difficult customers. As far as the lady goes that works there who lives above the business, is not helpful at all and doesn't answer the phone or puts it off the hook.

Gage is very friendly and knowledgeable he knows alot about vapes its always a good experience

Gage knows his stuff when it comes to vapes . He is extremely polite and helpful. And answers any question you have. Ask for the lady that works there at times doesn't ever answer phone, mainly because every time I have went there , she is on the phone. No matter.\nWhat the question is, when you ask her?She always replies within 2 weeks

Great people, good prices, honestly I keep coming back for the really nice employees and owner.

Best smoke shop around in Jonesborough area. Great pricing and the latest products. They even special order items for you!