I LOVE this store! The staff is so extremely friendly and knowledgeable! I have only been in twice, but staff walks right up to you to greet and help you! For a really big store, they know where everything is and what's in them. I will be moving in July to East Memphis, and I can say I will TRULY miss this store. Honestly, I will probably still come back! Amazing staff, and amazing quality for the products! Also, product recommendation: THC makes my heart race, so I LOVE these CBD gummies! They calm me without the loopiness!

Unfortunately, I couldn’t even complete my purchase due to the cashier’s approach. I had just walked in and was wrapping up a phone call, but before I could finish, he interrupted me twice to ask for ID. I understand store policies, but a little more tact and professionalism would’ve made a big difference.

Bought a bubbler for $35. Got home used it for one night. Left it sitting for a day. Noticed water leaking from bottom. Called store to explain I had been sold broken glass. Store said nothing they can do to help except offer words of apology. I won't be back. Spoke with store manager to make it clear customer service while purchasing glass wasnt the issue. Return policy not allowing me to return or purchase replacement at a discount is the flaw. No one noticed this crack. I found it when I got home and tried to use the piece the next day. Store says they wont take the piece back bc they can no longer sell it after being used for smoking / cracked. Final verdict: Store doesn't accept their fault. Piece never shouldve gone to market and customer shouldnt have to pay double for store's mistake. Bad business policy = losing customer for life. Manager told me I the customer shouldve investigated the piece for damage before I purchased and used the product. My answer is: store should investigate their own pieces before they sell them to customers. customers shouldnt have to worry about a piece being broken if it was purchased from a reputable dealer. I have been shopping with whatever store for years. I have never had a bad experience up until now Ive always been willing to pay a little extra to avoid going online or shopping at a less reputable discount glass store. Whatevers must be going down hill. Prices are marked up beyond reasonable value for almost all pieces. Literally every store in Memphis has same quality with lower prices and apparently it is OK to sell customers broken glass as long as no one spots the damage before they leave the store. That is perfectly fine for the business owner but screws the customer over. I was shopping with whatever's due to nostalgia and history but now I'll just listen to my gut and avoid the sellout shop.

The location I went to is really good the midtown one is not so much I got banned and I have autism and they won't let me go back so they're kind of being unfair but as far as the other locations for whatever's they are awesome

Ryan was extremely helpful locating a replacement part for my dabaratus and even bent over backwards to do an exchange when it wasn't the right part. (Our mustake.) Excellent customer service!!